Customer Care Specialist at TeamDev

What you will do on this project?

• Work with the existing customer base: processing incoming requests, accompanying clients from the first contact to signing the contract, assistance in resolving requests.
• Conduct presentations and client interviews to increase sales and familiarize existing customers with new functionality.
• Communicate regularly with the technical team of the product.
• Interact with the legal department to prepare contracts and send them to the client.
• Issue invoices, track their payment.

Knowledge and skills required

• Advanced English level both spoken and writing.
• 2+ years of experience in IT as Sales/Customer Care/Support Specialist.
• Good communication skills, mastery of the business correspondence etiquette, customer focus.
• Attention to detail, analytical thinking, perseverance.

Would be a plus

• Experience in B2B support or a product company.
• Curiosity, interest in new technologies, and the world of IT.
• Experience in communication with the technical team and lawyers.

We provide

A comfortable environment for work, development, and training of every employee. 2020 has taught us to work remotely and be a team, being 1000 kilometres apart. Now we use it to the fullest building our distributed work process.

• Flexible schedule.
• Progressive bonus system after passing the probation.
• Lack of emergency work and overtime, a comfortable pace of work that allows you to maintain a work-life balance.
• Compensation for business trips, conferences, and educational programs.

2022-08-02T13:50:04.000 2022-09-02T23:59:59.000 TELECOMMUTE TeamDev