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Customer Support Representative at Attendify

Attendify
Київ, Ukraine
Full time
Attendify is looking for a curious self-starter to join our Support team. As a Customer Support Specialist, you will help our clients succeed by resolving their technical, billing, and product related questions. You will be on the front line helping ensure our customers have a great experience with the platform and gathering their feedback to help improve our product.

RESPONSIBILITIES
  • Handle and promptly resolve support requests from clients via chat, email, and phone
  • Work effectively with other departments to drive issues to resolution
  • Identify support tickets that are sales inquiries and hand them off to the sales team
  • Write for and maintain articles in Attendify’s Help Center (knowledge base)
  • Report on KPIs and provide your insights & recommendations to improve our customer support team and its processes
  • Maintain a deep understanding of Attendify’s product and the event technology landscape.
REQUIREMENTS
  • Strong written and spoken English
  • Outstanding communication and interpersonal skillsAbility to explain complex things in plain language
  • Proactive problem-solver mindset and can-do attitude
  • Rotating shifts (8am-5pm, 11am-7pm, 1pm-9pm)
  • Weekend shift at least once a month (11am-7pm)
  • Experience and passion for mobile apps (iOS & Android)
Will be a plus:
  • Experience with CRM-tools and customer service software (ex. Salesforce, Groove, Intercom)
  • Experience in B2B customer support will be a plus
BENEFITS
  • Thousands of world-famous clients will appreciate your work
  • Training program and mentorship to shorten your ramp-up timeWork on a team of equals, we don’t waste time on bureaucracy and micromanagement
  • Competitive salary & career growth opportunities
  • Education: library, courses, conferences, English classes
  • Equipment: MacBook Air, monitor, and accessories you might need
  • Other benefits: lunches, fruits and medical insurance
  • Great office located in central Kyiv
ABOUT US

Attendify is an event technology company. Our core product is a mobile event app used at conferences, exhibitions, corporate meetings and other events.

Attendify in numbers:

  • 70+ team members worldwide operating as a united team
  • 14K+ events served all time
  • 3K+ clients, among them Google, Facebook, Bloomberg, PepsiCo, and UEFA
  • Top-5 markets: the US, Canada, UK, Germany, and Australia

Ready to work in an ambitious, fast-paced startup environment? Send us your resume and we’ll be in touch.

Інформація про вакансію
Тип зайнятості: Full time
Опубліковано: 1 листопада 2019
Актуально до: 30 листопада 2019
Международная ІТ-компания, разрабатывает онлайн-платформу для организаторов мероприятий по всему миру.
Про компанію
Ми:
90+людей в команді
Інші вакансії «IT»

Долучайтеся!

Створюємо спільноту фанів Понеділків.

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