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Customer Support Representative в DexDigital

DexDigital
Київ, Ukraine
Full time

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company – we cover the whole process from writing content and working with clients to development, administration, and marketing.

We are looking for a Customer Support Representative who attaches importance to self-realization, self-development, result-orientation, and learning, value a sense of significance in the team.

Your mission: to built up a relationship of trust with our English-speaking clients and provide them with superb customer service (We don’t have cold calling).

 What we expect from you:
  • spoken and written English level no lower than Upper-Intermediate;
  • desire to build a career as Customer Support Representative;
  • you know how to prioritize and effectively multitask;
  • you know how to work under pressure and make sensible decisions;
  • you know how to get along with anyone and resolve conflicts with minimal losses;
  • you can provide turnkey solutions and find the best way out in case of force majeure;
  • emotional stability;
Will be a plus:
  • work experience as Сustomer Support.
Here are your tasks for the first six months:
  • integrating yourself within the company;
  • implement the plan of the quality of customer support 85%+;
  • build technical expertise in our CRM.
What else you should know:
  • education is an important part of the workflow and the culture of our company;
  • we are result-oriented – each team member has KPIs and +30% bonus is applied upon their fulfillment;
  • we provide an opportunity to realize your potential and implement your ideas;
  • we have a corporate library and speakings clubs;
  • the schedule is flexible – we mix 3 shifts (7:00 – 15:00; 15:00 – 23:00; 23:00 – 7:00), 2 night shifts per week are required;
  • the company provides a reimburse for a taxi to morning and from night shift and pays for 12 days of sick leave per year;
  • we like to have board games together and spend active weekends;
  • unlimited coffee/tea, snacks and fruits, pizza day;
  • our office is located in 5 minutes walk from Palats Sporty or Ploscha Lva Tolstogo metro stations.

Something more about us on Facebook.

Send us your CV and we will discuss the details 🙂
Telegram @MariaDexDigital

Інформація про вакансію
Тип зайнятості: Full time
Опубліковано: 15 листопада 2019
Актуально до: 16 грудня 2019
DexDigital - продуктовая IT компания, которая занимается созданием и продвижением контента на западные рынки. Мы ищем таланты, для которых важны развитие и обучение, ощущение значимости в команде и ориентация на результат. Присоединяйся к нашей команде и становись профессионалом в Digital Marketing, Customer Support, Development, Analytics and HR :)
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