ICT Assistant (Luhansk) at The OSCE Special Monitoring Mission to Ukraine

1. Installing and maintaining the ICT equipment required for on-going functioning of the Camera sites and other ICT equipment in the offices, including Forward Patrol Bases within the AOR (Area of Responsibility) of MT and/or PH;
2. Performing periodic quality tests of Camera site ICT Systems (Switches, Routers/Firewalls, 3G modems, Microwave links, Internet and leased lines, etc.);
3. Carrying out basic troubleshooting of ICT systems designed to perform in an autonomous mode, requirements to support them and maintaining their operational lifetime;
4. Responding to requests for assistance from users; logging calls in a database; maintaining accurate log entries of requests with fault details;
5. Searching documentation and previous requests for assistance on related topics to find most effective solutions;
6. Escalating requests to Kyiv HQ ICT service desk if needed;
7. Performing other related duties as required. May be called to drive official vehicles. As part of the recruitment process applicants must be determined as fit to work for the SMM prior to appointment/assignment, by completing a medical examination form and/or medical questionnaire, which will be assessed by a duly qualified medical practitioner appointed by the SMM.

• Ukrainian citizenship or holding permanent resident status in Ukraine;
• Completed secondary education supplemented by technical training in computer hardware and software, network/system administration and maintenance , communications systems to include VHF, HF, GSM, Satellite systems;
• Minimum 4 years working experience with telecommunication equipment with a special knowledge in LAN/WAN networking systems, VHF/HF and also experience with satellite communication systems;
• Technical knowledge in IT areas, to include Microsoft Operation Systems, LAN/WAN networking systems and MS Office Applications;
• Excellent written and oral communication skills in English, Russian and Ukrainian;
• Valid C driving license would be an asset;
• Good communication skills and competence in handling user’s problems;
• Ability to cope with physical hardship and willingness to work extra hours and in an environment with limited infrastructure; proven resilience to high stress environments;
• Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;
• Demonstrated commitment to gender equality objectives as well as the ability to integrate a gender perspective into tasks and activities;
• Cultural sensitivity and judgment.

• Commitment: Actively contributes to achieving organizational goals
• Diversity: Respects others and values their diverse perspectives and contributions
• Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles
• Accountability: Takes responsibility for own action and delegated work

Core competencies

• Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
• Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
• Planning: Works towards the achievement of goals in a structured and measured manner
• Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
• Initiative-taking: Proposes and initiates new ideas, activities and projects
• Flexibility: Responds positively and effectively to changing circumstances

Managerial competencies (for positions with managerial responsibilities)

• Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
• Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
• Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds.

The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.