IT Support Specialist at Allvue

What We Value

• Intelligent individuals looking to apply themselves creatively
• People who are comfortable speaking up, sharing ideas and driving change
• Innovation and creativity that comes from bringing people together from diverse backgrounds and experiences
• Energetic and passionate teammates looking for more than just a job to pay the bills
• Hard-working individuals who habitually do more than asked

WHAT WE NEED

• Windows 10/Mac OS/Android/iOS
• Windows Server 2012 through 2019
• Google Suite
• MS Office Application Suite
• MS Technologies (AD, DNS, RDP, DHCP, GPO, Security Groups)
• Endpoint management (antivirus, remote management, backups)
• Solid understanding of desktop level connectivity and networking issues (LAN, WiFi, client VPN)
• Technical knowledge of variety of desktop/laptop hardware (Dell, Apple, MS, Lenovo)
• Desktop imaging & patching
• IT Asset management & inventory
• Strong interpersonal skills; service orientation
• Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style

YOUR RESPONSIBILITIES

• Receive and respond to incoming calls and e-mails regarding PC, Server, Network, Software or hardware problems
• Take ownership of regional tickets within the team and troubleshoot issue or service request through to completion
• Ensuring all tickets are categorized correctly and the work log to contain a high standard of troubleshooting steps
• Assist end users by diagnosing and troubleshooting software and hardware issues, setting user expectations accordingly
• Quickly identify incidents that require escalation and follow outlined procedures
• Create, manage and modify end user credentials across multiple platforms including (Active Directory, Google, etc….)
• Accurately document instances of hardware failure, repair, installation, and removal.
• Maintain an inventory of all IT Assets (hardware/software/peripherals)
• Update stale troubleshooting processes and workflows
• New hire setups and terminations
• Desktop moves
• End user desktop patch management
• Video Conferencing Meeting room support
• Identify opportunities for service improvements and provide feedback to management

WHAT WE OFFER

• Fun, fast-paced work environment
• Constantly evolving, cutting edge technology
• The ability to make a significant impact immediately upon jumping in
• An opportunity to work with some of the best firms and the best people in the financial industry
• The ability to create change in the product we sell, by using the very same solution (in a very different way) to perform your daily job
• Commitment to diversity and inclusion in our workplace and workforce
• Allvue Academy continuous training and education
• Numerous team building activities to promote collaboration

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives – we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.

Full time / Повна зайнятість TELECOMMUTE Allvue