Sales Quality Assurance Specialist (English + Italian) at iDeals

Hi!
iDeals — is a product company recognized as the most highly rated and customer-centric in a secure business collaboration market. With more than 700,000 users from 150,000 companies all over the world (mostly in the US and Europe), we are on a mission to build the most robust Virtual Data Room solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Currently, we are looking for a Sales Quality Assurance Specialist (English + Italian), who will be responsible for reviewing Revenue Agents’ work to identify strengths and areas for improvement in the communication process with Customers and assist in enhancing the provided services as well as the team’s productivity.
Team, you will work with: 6 Revenue Operations QA Specialists, 3 Data Entry Specialists, and Revenue Team. You will be supported by the Head of Revenue Operations QA.WHAT YOU WILL BE DOING:
– Evaluate the quality of Revenue Agents’ communication with clients and their compliance with internal guidelines and metrics
– Prepare reports and provide feedback according to the results of quality checks
– Continually revise and improve the effectiveness of the QA process and procedures to increase the quality of Revenue Activities
– Define which learning and training needs are necessary to increase the productivity of Revenue Agents
– Keep an eye on new sales/business trends that are worthy of being implemented to make sales workflows and results better

WHAT YOU SHOULD HAVE:
– Strong Upper-intermediate level of English and Italian (B2-C1)
1.5+ years of experience in a Sales position in international markets
– Expertise in Sales processes, their key stages, and goals
– Experience working with key metrics and process effectiveness indicators
– Advanced user of Google Sheets, Docs, Slides, Forms and CRM
– Critical thinking and systematic approach to work with a focus on high-quality standards
– Excellent verbal, written and interpersonal communication skills
– Ability to adapt well to change and successfully set and adjust priorities as needed
– High level of learning skills (working with a significant amount of information)
– Detail-oriented and well-organized person, commitment to quality work processes
AS A PLUS:
– Background in Quality Control in Sales, Back Office, Billing, DB Admin

WE OFFER:
– Remote-first work with a flexible schedule
– Budget for home office setup and coworking
– Medical insurance with flexible coverage
– Extra wellbeing benefits: compensation of sports, yoga, mental, and other health and wellness-related activities
– The environment with hyper-growth potential and opportunities for your -career development
– Unlimited budget for your professional learning and development activities
– Full transparency and alignment between your and company goals
– Paid 20 days off per year and health-related time off
– Thoughtful, qualified, diverse, and motivated team members
– Strong company culture and values that are genuinely supported by the team
– Corporate events, holiday celebrations, team building activities