Customer Service Advisor (with German) at Euroanswer

Customer Service Advisor (with German) 15 000 – 20 000 UAH

Euroanswer is a leading provider of business process outsourcing (BPO) and information technology outsourcing (IT Outsourcing) services for customers around the world.

The key to our success? Our people. We are proud to provide a multicultural work environment where career and individual development are a core focus.

You can find more about us on www.euroanswer.co.uk.

What we need from you: 

• Excellent command of German (both spoken and written)Intermediate level of English (mandatory)
• Great communication, strong listening & problem-solving abilities
• Positive & team player attitude, customer centricity & accuracy
• Flexibility, energy and dedication.

What we offer: 

• Standard labour contract employment with a company registered in Ukraine
• Working for a top 5 world-wide technology corporation
• Attractive (& incrementally increased) salary with a competitive performance bonus
• Possibility to Work From Home during the pandemic situation
• An office in central Kyiv (near Pecherska Metro station) 
• Enthusiastic & well-experienced team members
• Multi-cultural environment
• Continuous training & possibilities for growth and promotion.

Responsibilities: 

• First point of contact for incoming inquiries, providing client specific product/software technical support to dealers/consumers/customers via different channels, calls, mails, chat, e-tickets. 
• Handle related problems encountered in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s. 
• Submitting orders in the customer system, generating, dispatching & escalating tickets towards responsible teams, communication with different teams for status update / follow up requests.

Full time / Повна зайнятість TELECOMMUTE Euroanswer