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Test Day Delivery Coordinator at British Council Ukraine

British Council in Ukraine
full-time Київ
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The British Council Ukraine, a leading international cultural organisation, is recruiting a full-time Test Day Delivery Coordinator.

The purpose of this role is to ensure effective and efficient delivery of Exams within a location. To manage Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.

Main Accountabilities:
  • Product Service Support;
  • Customer support;
  • Relationship stakeholder management;
  • Risk and Compliance;
  • Analysis Reporting;
  • Managing self others.
Skills, experience and qualifications for the advertised vacancy:

Essential

  • Relevant experience of overseeing production of goods/provision of services;
  • University degree or equivalent;
  • Knowledge English to C1 level;
  • Experience working in a busy operational environment delivering high levels of customer service;
  • Ability to ensure compliance, risk and security standards are monitored and maintained.
Desirable
  • Experience working in Exams;
  • Experience of supporting on delivery of computer based exams.
What we offer:
  • official employment
  • 13th salary – annual bonus
  • 14th salary as Terminal Gratuity
  • Performance related annual bonus
  • Medical insurance fully paid for employees + coverage for family members (upon probation period completion)
  • 34 calendar days of annual leave
  • Study leave, paid sick leave, special leave for volunteering
  • 14 days of public holidays
  • Eye-check policy
  • 50% discount for family members to study English
  • Opportunities for Learning and Development
Інформація про вакансію
Опубліковано: 25 лютого 2020
Актуально до: 12 березня 2020

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Що варто знати про British Council in Ukraine

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We have been in Ukraine since 1992. Every year, we reach out to thousands of students, educators, policymakers, academics, researchers, creatives and entrepreneurs in Ukraine.
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