{"id":1892046,"date":"2026-07-06T18:07:33","date_gmt":"2026-07-06T15:07:33","guid":{"rendered":"https:\/\/happymonday.ua\/jobs\/1892046"},"modified":"2026-07-21T01:33:35","modified_gmt":"2026-07-20T22:33:35","slug":"it-support-engineer-at-betterme","status":"publish","type":"job","link":"https:\/\/happymonday.ua\/ru\/jobs\/1892046","title":{"rendered":"IT Support Engineer at BetterMe"},"content":{"rendered":"<p><strong>About us:<\/strong><\/p>\n<p><strong><em class=\"Highlight htddc90b18-5972-449b-9d3c-9d8716495e77\">BetterMe<\/em><\/strong>\u00a0\u2014 a global wellness ecosystem empowering millions to become better \u2014 physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.<\/p>\n<p>We are now looking for an\u00a0<strong>IT Support Engineer\u00a0<\/strong>to join our team and provide reliable technical support, ensuring stable access to corporate systems and smooth daily operations across the company.<\/p>\n<p><strong>Main responsibilities:<\/strong><\/p>\n<p><strong>User Support (L1)<\/strong><\/p>\n<ul>\n<li>Receive, analyze, and process requests through the service desk.<\/li>\n<li>Provide prompt assistance to employees regarding:<br \/>\n&#8212; access to services (Google Workspace \/ Okta \/ Slack \/ GitHub, etc.);<br \/>\n&#8212; corporate VPN operations (Pritunl);<br \/>\n&#8212; corporate devices and workstations (Windows\/Mac);<br \/>\n&#8212; basic networking issues;<br \/>\n&#8212; corporate security policies.<\/li>\n<li>Ensure SLA compliance for first response time and resolution time according to ticket priority.<\/li>\n<\/ul>\n<p><strong>Incidents and Requests<\/strong><\/p>\n<ul>\n<li>Classification and escalation of complex requests to the L2 support team.<\/li>\n<li>Maintaining clear communication with users until task completion, including providing regular updates on long-running tickets and final confirmation of resolution.<\/li>\n<li>High-quality ticket documentation, including context, actions taken, and outcomes, in a format suitable for audits and knowledge base contribution.<\/li>\n<li>Participation in backlog reduction and continuous improvement of support processes.<\/li>\n<li>Tracking recurring requests and initiating updates to documentation or automation to reduce their frequency.<\/li>\n<\/ul>\n<p><strong>Administration and Routine Tasks<\/strong><\/p>\n<ul>\n<li>Creation and deactivation of users in corporate systems.<\/li>\n<li>Provision of access according to roles and internal policies.<\/li>\n<li>Updating documentation and the knowledge base.<\/li>\n<li>Ensuring compliance with standard procedures (onboarding\/offboarding).<\/li>\n<\/ul>\n<p><strong>About you:<\/strong><\/p>\n<ul>\n<li>1+ years of experience in technical support for 500+ users or equivalent hands-on experience administering corporate IT infrastructure.<\/li>\n<li>Hands-on experience administering Google Workspace (user creation\/deactivation, groups, OUs, access management) and Okta or a similar SSO provider (SAML\/OIDC, MFA, provisioning).<\/li>\n<li>Experience configuring corporate VPN clients (Pritunl or similar) on macOS and Windows, with the ability to troubleshoot common connectivity issues.<\/li>\n<li>Experience supporting Windows and macOS environments at an end-user level: software installation\/updates, permission management, basic network troubleshooting, and MDM-related tasks.<\/li>\n<li>Understanding of core networking concepts such as DNS, DHCP, Wi-Fi\/Ethernet, and proxies \u2014 enough to localize issues to a specific layer rather than guess.<\/li>\n<li>Strong problem-solving, communication, and service-oriented mindset.<\/li>\n<li>Ability to clearly document tickets, including issue context, tested hypotheses, actions taken, and resolution. Understanding that a ticket is not only a response to the user, but also an artifact for the team and the knowledge base.<\/li>\n<\/ul>\n<h3><strong>Will be a plus:<\/strong><\/h3>\n<ul>\n<li>Experience working with service desk systems (Jira Service Management, Freshdesk, etc.), including workflow and SLA configuration.<\/li>\n<li>Understanding of ISO\/IEC 27001 processes or participation in related projects.<\/li>\n<li>Experience interacting with a large number of users (500+).<\/li>\n<li>Basic scripting skills (Bash \/ PowerShell \/ Python) for automating routine tasks.<\/li>\n<li>Experience using AI tools (ChatGPT, Claude, GitHub Copilot, etc.) to speed up daily work: writing scripts, parsing logs, generating response templates, and analyzing errors. Understanding where AI is helpful and where it may be misleading.<\/li>\n<li>Experience or strong interest in infrastructure\/DevOps practices, including GitHub Actions, containerization, and basic cloud services.<\/li>\n<\/ul>\n<p><strong>What you get at\u00a0<em class=\"Highlight htddc90b18-5972-449b-9d3c-9d8716495e77\">BetterMe<\/em>:<\/strong><\/p>\n<p><strong>A mission that inspires.<\/strong>\u00a0Every line of code, every design, every idea helps millions of people become healthier and more confident.<br \/>\n<strong>Trust without micromanagement.<\/strong>\u00a0You manage your time and make decisions independently. We value outcomes, not online hours.<br \/>\n<strong>Growth opportunities.<\/strong>\u00a090% of our leads have grown within the company. There\u2019s space for initiative, new responsibilities, and real career upgrades.<br \/>\n<strong>Flexible work format.<\/strong>\u00a0Choose what works best for you \u2014 office, remote, or hybrid.<br \/>\nWellness in practice.\u00a0<em>Offline:\u00a0<\/em>workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities \u2014 everything you need to recharge and reset together<em>. Online:\u00a0<\/em>regular online workouts, partner discounts, and free access to our products.<br \/>\n<strong>Health insurance &amp; corporate doctor.<\/strong><br \/>\n<strong>Open communication.\u00a0<\/strong>Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.<br \/>\n<strong>Support for sports events.<\/strong>\u00a0We cover entry fees and encourage the team to compete and participate together.<br \/>\n<strong>Modern equipment.\u00a0<\/strong>We provide new hardware and everything you need for productive work.<br \/>\n<strong>Legal &amp; finance support.\u00a0<\/strong>Experienced lawyers and financial specialists are always there to help \u2014 from documents to personal consultations.<br \/>\n<strong>An ambitious environment that gets recognized.\u00a0<\/strong>Over the past two years, the\u00a0<em class=\"Highlight htddc90b18-5972-449b-9d3c-9d8716495e77\">BetterMe<\/em>\u00a0team has doubled in size, and we were named among Forbes\u2019 Top 10 Best Places to Work in 2026.<\/p>\n","protected":false},"author":113078,"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","_unlist_post":false,"footnotes":""},"class_list":["post-1892046","job","type-job","status-publish","hentry","job_global_category-healthtech-welness","job_global_category-it_product","job_category-it","job_category-pidtrymka","job_category-system_administrator","city-kyiv"],"acf":[],"job_city":[],"job_type":"full-time","_links":{"self":[{"href":"https:\/\/happymonday.ua\/ru\/wp-json\/wp\/v2\/job\/1892046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/happymonday.ua\/ru\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/happymonday.ua\/ru\/wp-json\/wp\/v2\/types\/job"}],"author":[{"embeddable":true,"href":"https:\/\/happymonday.ua\/ru\/wp-json\/wp\/v2\/users\/113078"}],"version-history":[{"count":1,"href":"https:\/\/happymonday.ua\/ru\/wp-json\/wp\/v2\/job\/1892046\/revisions"}],"predecessor-version":[{"id":1892129,"href":"https:\/\/happymonday.ua\/ru\/wp-json\/wp\/v2\/job\/1892046\/revisions\/1892129"}],"wp:attachment":[{"href":"https:\/\/happymonday.ua\/ru\/wp-json\/wp\/v2\/media?parent=1892046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}