Customer Support Representative at Livingston Research

Livingston Research is on the lookout for energetic and ambitious Customer Support Representatives and we want you!

Our ideal candidate

• Has excellent communication skills;
• Has upper-intermediate to advanced written and spoken English;
• Is able to work night shifts (at least 2 per week, 11 pm till 7 am) to cover our Western Markets;
• Has a good understanding of what makes customer experience great;
• Has a desire to learn and develop;

It would definitely be a plus if:

• You have experience working with native English speakers;
• You participated in international exchange programs (e.g. FLEX, Erasmus, etc).

What are going to do?

• Interact with existing customers via text message interface;
• Advise on the order procedures;
• Provide assistance with the web interface;
• Handle complaints and issues;
• Cooperate with other teams to reach goals;
• NO cold calling involved (no calls involved whatsoever!

What are we offering?

• Flexible schedule that you can combine with your studies, courses, hobbies etc.
  • A guarantee of at least 15 shifts during low season (summer and winter months)
  • Mandatory 21 shifts during high season (spring and fall months)
  • 15−21 shifts during transitional months
  • Remote shifts are possible if you are meeting the mandatory minimum of 21 shifts during high season
• Competitive salary paid in US dollars ($650+ based on hourly rates and performance bonuses);
• Timely payment of salary (twice a month!)
• Personal performance bonuses that depend only on you and your performance;
• Friendly, professional and ambitious team;
• No dress code — we value your uniqueness!
• Constant support from experienced Team Leaders within the team;
• Paid onboarding sessions that prepare you for any type of client or situation at work or in life 🙂 and no salary drop during the trial period;
• Corporate outings and team-building activities;
• Comfortable, amazing office in the heart of Kyiv (5−7 mins walking distance from Universitet or Zoloti Vorota metro stations);
• At the moment we are still in WFH mode but eventually, we do want to return back to our office;
• Opportunity to build a career and gain an experience that will serve you in a long-term perspective;
• Non-monetary perks;
• Essentials: unlimited coffee/tea, snacks and fruits, pizza Tuesdays;
• Bonuses for referring friends (referral program).

Ready to supercharge your career? Apply now!

If you are still hesitant, check out more info about us here

Full time Livingston Research