Customer Excellence Consultant at The British Council in Ukraine
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The purpose of this role. Deliver high quality services to internal and external customers and clients by adhering to global customer service standards of excellence and secure excellent sales results in order to enable the Council to meet its sales targets in the main British Council Ukraine office as well as the off-site premises.
This role requires analytical thinking skills and good organisational skills. Attention to detail and high levels of professionalism are also essential. In addition, the post holder will be expected to be pro-active and customer orientated with excellent communication and computing skills.
Skills, experience and qualifications for the advertised vacancy:
- English at a minimum of B1 (intermediate) level
- Native Ukrainian and Russian
- University degree or equivalent
- Experience of working in a team and effective communication with others
- Accuracy/attention to details
- Computing skills (MS Office, Excel)
What we offer
- official employment with fixed term contract basis
- 13th salary – annual bonus
- 14th salary as Terminal Gratuity
- Medical insurance fully paid for employees + coverage for family members
- 34 calendar days of annual leave
- Paid sick leave, special leave for volunteering
Candidates wishing to apply should fill out the on-line application form in MyHR system.
The closing date for receipt of applications is 22 November 2020.
