Customer Service Advisor (with German) at Euroanswer
Euroanswer
full-time
Main Street, 2017
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Euroanswer is a leading provider of business process outsourcing (BPO) and information technology outsourcing (IT Outsourcing) services for customers around the world.
The key to our success? Our people. We are proud to provide a multicultural work environment where career and individual development are a core focus.
Excellent command of German (both spoken and written)Intermediate level of English (mandatory)
Great communication, strong listening & problem-solving abilities
Positive & team player attitude, customer centricity & accuracy
Flexibility, energy and dedication.
What we offer:
Standard labour contract employment with a company registered in Ukraine
Working for a top 5 world-wide technology corporation
Attractive (& incrementally increased) salary with a competitive performance bonus
Possibility to Work From Home during the pandemic situation
An office in central Kyiv (near PecherskaMetro station)
Enthusiastic & well-experienced team members
Multi-cultural environment
Continuous training & possibilities for growth and promotion.
Responsibilities:
First point of contact for incoming inquiries, providing client specific product/software technical support to dealers/consumers/customers via different channels, calls, mails, chat, e-tickets.
Handle related problems encountered in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s.
Submitting orders in the customer system, generating, dispatching & escalating tickets towards responsible teams, communication with different teams for status update / follow up requests.
Job information
Published: 5 грудня 2020
Up to: 20 грудня 2020
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