Teaching Centre Commercial Operations Assistant at British Council Ukraine
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The British Council, a leading international cultural organisation, is recruiting a full-time Teaching Centre Commercial Operation Assistant to support the organisation and delivery of the B2B, B2G and B2I contracts, as well as to support the wider aims of British Council and its cultural relations mission.
Main opportunities/challenges for this role. This role requires analytical thinking and good organisational skills. Attention to detail and a high level of professionalism is also essential. In addition, the post holder will be expected to be pro-active and customer-oriented with excellent communication and computing skills.
Main Accountabilities:
- Administrative support with large ELT projects: monitoring milestones and prompting teachers to submit necessary paperwork in line with project plans; collating data to contribute to project reporting criteria, etc.
- Work in close cooperation with the Commercial and Business Development Manager to provide a high standard of customer service to existing B2B and B2G group and individual clients, including support in preparing commercial proposals for potential clients
- Support the NATO Resettlement Programme (i.e. serve as contact point for potential students, provide administrative support for ongoing courses)
- Check and report on Corporate Teachers’ pay claims
- Processing HR functions for HP Corporate Teachers (contract preparation and review, overview of completion of mandatory trainings, maintenance of HR files, etc.)
- Assisting with timetabling teachers/trainers for the courses, keeping timetable up-to-date
- Placement test organisation for commercial sector clients
- Preparing registers/certificates for commercial sector
- Ensure proper documentation with corporate clients (contracts, invoices, acts of acceptance, etc.) is arranged timely and accurately
- Serve as the major contact point for sponsored students (company-sponsored regular public courses (RPC) students), and follow the necessary documentation and registration stages, including follow-up
Skills, experience and qualifications for the advertised vacancy:
Essential:
- English at a minimum of B2 (Upper Intermediate) level
- Fluent written and spoken Ukrainian and Russian
- University Degree
- Minimum of 1-year experience working with customers via phone, email, face-to-face
- Minimum of 1-year experience providing administrative support to an organisation and working with administrative documents
Desirable:
- Experience in working with corporate customers and/or governmental institutions
- Experience working in CRM (Customer Relationship Management System)
Role Specific Skills:
- Accuracy and attention to details
- Effective communication and engagement with customers, students and teachers
- Computer Skills (Office365 applications, including proficient use of Excel)
Shortlisting will be done against required skills, experience and qualifications listed in the Role Profile. Successful candidates will be invited for an English language testing and interview.
Please refer to British Council Behaivours and BC Core skills before applying for the job.
Candidates wishing to apply should fill out the on-line application form.
To apply please visit the British Council Ukraine website – Join our team section.
The closing date for receipt of applications is 05 March 2020.
The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteria. The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989 https://www.britishcouncil.org/organisation/transparency/policies/child-protection
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