Test Day Delivery Coordinator at British Council Ukraine

The British Council Ukraine, a leading international cultural organisation, is recruiting a full-time Test Day Delivery Coordinator.

The purpose of this role is to ensure effective and efficient delivery of Exams within a location. To manage Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.

Main Accountabilities:

• Product Service Support;
• Customer support;
• Relationship stakeholder management;
• Risk and Compliance;
• Analysis Reporting;
• Managing self others.

Skills, experience and qualifications for the advertised vacancy:

Essential

• Relevant experience of overseeing production of goods/provision of services;
• University degree or equivalent;
• Knowledge English to C1 level;
• Experience working in a busy operational environment delivering high levels of customer service;
• Ability to ensure compliance, risk and security standards are monitored and maintained.

Desirable

• Experience working in Exams;
• Experience of supporting on delivery of computer based exams.

What we offer:

• official employment
• 13th salary – annual bonus
• 14th salary as Terminal Gratuity
• Performance related annual bonus
• Medical insurance fully paid for employees + coverage for family members (upon probation period completion)
• 34 calendar days of annual leave
• Study leave, paid sick leave, special leave for volunteering
• 14 days of public holidays
• Eye-check policy
• 50% discount for family members to study English
• Opportunities for Learning and Development

Full time British Council in Ukraine