Test Day Delivery Coordinator at British Council Ukraine
British Council in Ukraine
full-time
Київ
Київ
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The British Council Ukraine, a leading international cultural organisation, is recruiting a full-time Test Day Delivery Coordinator.
The purpose of this role is to ensure effective and efficient delivery of Exams within a location. To manage Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.
Main Accountabilities:
Product Service Support;
Customer support;
Relationship stakeholder management;
Risk and Compliance;
Analysis Reporting;
Managing self others.
Skills, experience and qualifications for the advertised vacancy:
Essential
Relevant experience of overseeing production of goods/provision of services;
University degree or equivalent;
Knowledge English to C1 level;
Experience working in a busy operational environment delivering high levels of customer service;
Ability to ensure compliance, risk and security standards are monitored and maintained.
Desirable
Experience working in Exams;
Experience of supporting on delivery of computer based exams.
What we offer:
official employment
13th salary – annual bonus
14th salary as Terminal Gratuity
Performance related annual bonus
Medical insurance fully paid for employees + coverage for family members (upon probation period completion)
34 calendar days of annual leave
Study leave, paid sick leave, special leave for volunteering
14 days of public holidays
Eye-check policy
50% discount for family members to study English
Opportunities for Learning and Development
Job information
Published: 25 лютого 2020
Up to: 12 березня 2020
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2020-02-252020-03-12T00:00:00+02:00Full timeTELECOMMUTEUkraineBritish Council in Ukraine
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We have been in Ukraine since 1992. Every year, we reach out to thousands of students, educators, policymakers, academics, researchers, creatives and entrepreneurs in Ukraine.
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