Onboarding Specialist - Customer Success at Attendify
You seem a little late
Most likely, this vacancy is closed because it has already made someone's Mondays happy.
But don't worry - we have something to offer you!
See other open features on the site
We’re looking for a curious self-starter to join our Customer Success team. As an Onboarding Specialist, you will work with first-time Attendify clients to help ensure a successfully implemented website, registration and mobile app for their events. You will assist clients by teaching them how to effectively and strategically utilize features and add-on services offered by Attendify to align with and achieve the client’s event-related goals. The outcomes from the Onboarding Specialist’s work with each client will help to establish a strong, positive long-term relationship with Attendify, thus ensuring a smooth handoff of the client to the Customer Success Manager.
RESPONSIBILITIES
- Work with first-time Attendify clients to help ensure successfully implemented products for their events
- Uncover a client’s event-related goals and possess the ability to strategize with multiple different types of clients
- Partner with Customer Success Managers to ensure a seamless client handoff after their first event is complete
- Serve as the client’s voice internally and provide feedback on how Attendify can better serve client needs
- Identify potential opportunities for future account development
- Comfortable demoing products in real-time (in-person and virtually)
- Maintain an expert-level understanding of the Attendify products and offerings
REQUIREMENTS
- 1-2 year previous experience in a customer support, onboarding or training role
- Strong written and spoken English (C1-C2)
- Availability to work 1pm-9pm Mon-Fri
- Meticulous documentation and note-taking abilities
- Agile; able to switch gears multiple times throughout the day
- Exemplary time-management and client-management skills
- Passionate about technology and innovation with advanced computer skills
Will be a plus:
- Experience working with SaaS software tools like Salesforce, Monday, JIRA/Confluence, Intercom, Zoom.
- Well-versed with Mac OS, iOS, Android, Windows, and other OS platforms
- Previous experience in the event industry
BENEFITS
- Thousands of world-famous clients will appreciate your work
- Training program and mentorship to shorten your ramp-up time
- Work on a team of equals, we don’t waste time on bureaucracy and micromanagement
- Competitive salary & career growth opportunities
- Education: library, courses, conferences, English classes
- Equipment: MacBook Air, monitor, and accessories you might need
- Other benefits: lunches, fruits and medical insurance
- Great office located in central Kyiv
