Onboarding Specialist - Customer Success at Attendify

We’re looking for a curious self-starter to join our Customer Success team. As an Onboarding Specialist, you will work with first-time Attendify clients to help ensure a successfully implemented website, registration and mobile app for their events. You will assist clients by teaching them how to effectively and strategically utilize features and add-on services offered by Attendify to align with and achieve the client’s event-related goals. The outcomes from the Onboarding Specialist’s work with each client will help to establish a strong, positive long-term relationship with Attendify, thus ensuring a smooth handoff of the client to the Customer Success Manager.

RESPONSIBILITIES

• Work with first-time Attendify clients to help ensure successfully implemented products for their events
• Uncover a client’s event-related goals and possess the ability to strategize with multiple different types of clients
• Partner with Customer Success Managers to ensure a seamless client handoff after their first event is complete
• Serve as the client’s voice internally and provide feedback on how Attendify can better serve client needs
• Identify potential opportunities for future account development
• Comfortable demoing products in real-time (in-person and virtually)
• Maintain an expert-level understanding of the Attendify products and offerings

REQUIREMENTS

• 1-2 year previous experience in a customer support, onboarding or training role
• Strong written and spoken English (C1-C2)
• Availability to work 1pm-9pm Mon-Fri
• Meticulous documentation and note-taking abilities
• Agile; able to switch gears multiple times throughout the day
• Exemplary time-management and client-management skills
• Passionate about technology and innovation with advanced computer skills

Will be a plus:

• Experience working with SaaS software tools like Salesforce, Monday, JIRA/Confluence, Intercom, Zoom.
• Well-versed with Mac OS, iOS, Android, Windows, and other OS platforms
• Previous experience in the event industry

 BENEFITS

• Thousands of world-famous clients will appreciate your work
• Training program and mentorship to shorten your ramp-up time
• Work on a team of equals, we don’t waste time on bureaucracy and micromanagement
• Competitive salary & career growth opportunities
• Education: library, courses, conferences, English classes
• Equipment: MacBook Air, monitor, and accessories you might need
• Other benefits: lunches, fruits and medical insurance
• Great office located in central Kyiv

2020-03-18 2020-03-17T00:00:00+02:00 Full time TELECOMMUTE Ukraine Attendify