Technical Support Engineer - Tier 2 at Helpware

Responsibilities:

• Provide support via phone and emails for the application that used widely in healthcare, retail, and other industries;
• Working with an AI platform/application that uses AI to predict workload and optimization;
• Troubleshoot using the application;
• Monitor integrations with other systems, system performance (CPU, memory usage);
• Manage configurations and applications deployment on-premises (client’s servers);
• Provide server’s maintenance (licenses, space in servers, configurations);
• Resolving tech issues related to application customization or integrations with different platforms/software, for example, HR tools;
• Writing support documentation, recording videos and tutorials, creating presentations, and any other self-service materials;
• Providing us weekly reports on the issue list.

Skills and Qualifications:

• Fluent English;
• 1 year+ of Customer Support Experience;
• Experience in the installation of system software like IBM WebSphere, Apache Tomcat, etc;
• Experience of working with Java Web Application;
• Java knowledge;
• Experience working with databases;
• SQL knowledge;
• Networking – SSL certificate updates.

We offer:

• Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
• Competitive compensation linked to UAH/USD rate;
• Medical and Life insurance after the trial period;
• English classes with the native speaker;
• Business hours: 1:00 am- 10:00 am – NIGHT SHIFT;
• Corporate training and parties.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply!

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