Examinations Assistant at The British Council in Ukraine
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The purpose of the role is to enhance the quality of customer service, delivery, administration and security procedures associated with IELTS and other products. To support the department in meeting all standards as described in the Administrator’s Manual and the British Council Quality and Compliance Assessment System.
Main opportunities/challenges for this role:
- An Excellent career path and development opportunities within the team and inside the organisation in other SBU’s;
- Learning and Development assessment annually depending on needs and requirements for professional development;
- Needs excellent time management skills, also be able to work under pressure with time limits, gets along well with others;
- Being flexible;
Main Accountabilities:
Support the administration of exams in Ukraine, which will include:
- Processing exam registration;
- Arranging exam venues;
- Setting up the exam day;
- Processing the exam papers;
- Supporting the exam day;
- Processing exam results;
- Providing logistics for exam sessions, including travel & accommodation;
- Supporting efficient and compliant financial processes;
- Delivering excellent customer service;
Other important features or requirements of the job:
Flexible working arrangements at peak exam times and examination supervision work at weekends as required. The working week will involve shifts from a Monday-Friday to Tuesday-Saturday timetable on quarterly basis. Full compliance with exams security and confidentiality.
Skills, experience and qualifications for the advertised vacancy:
Essential
- University degree or equivalent;
- Knowledge English to C1 level, Ukrainian, Russian – native;
Desirable
- Familiarisation with SAP system;
- Providing logistics for events;
- Processing financial documentation;
Role specific skills:
- Product Knowledge (Understands the different examination products available);
- Running examination sessions;
What we offer:
- official employment with fixed term contract basis
- 13th salary – annual bonus
- Medical insurance fully paid for employees + coverage for family members (upon probation period completion)
- 34 calendar days of annual leave
- Study leave, paid sick leave, special leave for volunteering
- 14 days of public holidays
- 50% discount for family members to study English
- Opportunities for Learning and Development
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