Customer Service Intern at TaaS

TaaS is looking for proactive and people-oriented individuals with excellent troubleshooting skills.
The key role is to ensure high quality of customer service and help our clients get the best customer experience.

* This is a paid part-time internship that lasts for 3 months. After completing it successfully, you will be offered a Customer Service Representative position at our company. 

Skills and Qualifications:

* English Literacy (written and spoken);
* Strong communication & negotiation skills;
* Great fast-learning and problem-solving skills;
* Excellent multitasking and organizational skills with attention to detail;
* Ability to explain complex concepts concisely.

As a plus:

* Previous experience in a troubleshooting environment;
* Completing customer support courses/trainings;
* Technical background or basic IT education.

Responsibilities:

* Provide customer support via chat, tickets and phone;
* Consult clients about service, features, payment options etc.;
* Deliver guidance to on-boarding operations for understanding and complying with KYC requirements;
* Resolve customers’ issues with the service, engage relevant team members, as necessary;
* Follow communication procedures, guidelines and policies;
* Ensure that each customer receives outstanding service by providing a friendly environment.

** No night shifts, cold calling or sales.

We offer:

* Personal and professional growth opportunities in a leading blockchain company;
* Competitive salary and challenging tasks;
* Paid vacation and sick leaves;
* Fun events for the team, friends, and family.

If you feel that this role is just for you, send us your CV to [email protected] with a 2-3 paragraph cover letter in English.

2018-11-10T07:00:35.000 2018-12-30T23:59:59.000 Intership TELECOMMUTE Ukraine TaaS