Programme Associate (IT - SCOPE Focal Point), Service Contract Level 6, Lviv, Ukraine at World Food Programme (WFP)

Position Title   :  Programme Associate (IT – SCOPE Focal Point)  VA#168981
Number of openings (1)
Contract Type :  Service Contract
Position grade:  SC6
Duration          :   5 Months, with the possibility of extension
Duty Station    :   Lviv
Closing Date   :   18 July 2022

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Female applicants and qualified applicants are especially encouraged to apply to this position. WFP has zero tolerance for discrimination and does not discriminate on the basis gender, ethnicity, religion, political affiliation, or sexual orientation.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.

ORGANIZATIONAL CONTEXT

Since the escalation of the conflict in Ukraine in February 2022, WFP has set up operations in Ukraine to ensure food needs are met both inside and outside of Ukraine. WFP is also providing emergency cash assistance to Ukrainian internally displaced persons (IDPs) covering approximately one million IDPs with the first round of the Multipurpose cash assistance.
The L’viv field office is seeking to fill the position of an IT – SCOPE focal point.

KEY ACCOUNTABILITIES (not all-inclusive)

Support the deployment, implementation, and use of WFP standard Digital Assistance Services (DAS): software, applications, programs, utilities, or auxiliary software.

•    Provide 1st level support and problem analysis, diagnosis, and resolution of DAS application problems for end-users, implementing corrective solutions or escalation to appropriate persons as required.

•    Provide end to end operational support for all transfers modalities supported by digital solutions.

•    Regularly monitors and follows up on all pending tickets and issues registered with Digital Assistance tools and works with the different teams/ service desk or support staff for resolution and closure.

•    Assist in the preparation of materials and the delivery of training on digital solution for Cash based and in-kind transfer Programming. Provide trainings and on job coaching to WFP focal points, cooperating partners, retailers, financial service providers and other WFP affiliated stakeholders.

•    Work closely with Regional Bureau Cairo/ Regional Service Support /Scope service desk to analysis /escalate/resolve Scope related issues when needed and generating periodic reports on support given

•    Support DAS lead and developers with end-user engagement, e.g., requirement gathering, process mapping, meeting scheduling and follow-up

•    Coordinate and monitor field operations, respond to evolving business needs and new requirements.

•    Contribute to strategic thinking on digital systems and tools in line with the emergency operational needs.

•    If applicable, support the DAS and IT infrastructure team with DevOps.

•    Perform other duties when required.

STANDARD MINIMUM QUALIFICATIONS

Education: Computer Science (Bachalors), Information Management, or another relevant field.
Experience:
•    At least three (3) years of relevant professional experience in implementing computer systems, doing project management, requirements gathering, leading implementation projects, negotiating deadlines, deliverables, and resources.
•    At least three (3) years of relevant professional experience in the design and development of information management and database solutions.

Language:
Language: Working level fluency in English and full fluency in Ukrainian.

OTHER SPECIFIC JOB REQUIREMENTS

Knowledge & Skills:

•    Strong problem solving and client orientation. Good relationship builder.
•    Strong analytics (requirements and data) and technical skills.
•    Very capable of sorting things out in the face of adversity and working under pressure for important and urgent deadlines.
•    Very good leadership, organizational, and planning skills.
•    Experience in managing projects and in negotiating goals, resources, timelines, etc.
•    Very good and demonstrated team player and negotiator.
•    Proficient in Excel (advanced level) and MS Office suite.
•    Ability to work in multi-cultural and multi-ethnic environments.
•    Expertise in Cash-Based Transfers implementation or Monitoring & Evaluation implementation would be desirable.

DEADLINE FOR APPLICATIONS

Monday, 18 July 2022

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.