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About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
The Program
The conflict in Ukraine has resulted in over a mass displacement across Ukraine, including more than 3.2
million refugees outside of Ukraine and up to 6.5 million internally displaced. The circumstances and
populations are constantly evolving with the conflict. Mercy Corps has reopened its registration and
presence in Ukraine as well as offices/activities to support people in neighboring Poland, Moldova and
Romania. This includes partnerships, cash, information as protection and other, emergency response
activities in a very fluid environment.
The Operations Department provides key support to the entire country program in procurement, asset
management, warehouse management, fleet management and facilities & office management for successful
program implementation.
General Position Summary
The Translator/Interpreter for Mercy Corps’ office in Kyiv shall be an important team member responsible for
listening to, understanding, and translating spoken and written statements from one language to another. As
a translator, s/he shall be responsible for ensuring clear communication in documentation form, be in
programmatic reporting, messaging to partners, donors, government officials, etc. As an interpreter, s/he
shall relay spoken messages between multiple external parties and Mercy Corps, with attention to accuracy,
original tone, and meaning.
Essential Job Responsibilities
TRANSLATION AND INTERPRETATION
• Translate messages, live speeches, voice recordings and documents between languages, while
providing proper context, meaning, tone and technical wording;
• Collaborate with Mercy Corps team members to compile helpful information, including terms and
definitions, into an organized glossary for regular reference during the translation process;
• Identify terms and words with conflicting meanings to determine which alternative provides clarity
and reflects the original purpose of the message;
• Verify, modify and edit translations to compensate for discrepancies in technical terms and to
guarantee that the final content is consistent with original material;
• Analyze audience members and listen to debriefings on what materials will be translated, to best
assess how to present interpreted data;
• Document changes to translated materials, and maintain an orderly method for filing data for
reference later on;
• Accompany international team members and foreign visitors to facilitate communication between
receiving party and visitors;
• Honor outlined ethical codes to ensure sensitive and confidential information remains secure and
protected; and
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to
Mercy Corps and to not jeopardize its humanitarian mission.
ORGANIZATIONAL LEARNING
• As part of our commitment to organizational learning and in support of our understanding that
learning organizations are more effective, efficient and relevant to the communities they serve, we
expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps
as well as themselves.
ACCOUNTABILITY TO BENEFICIARIES
• Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work,
while actively engaging beneficiary communities as equal partners in the design, monitoring and
evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local
laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
Supervisory Responsibility
None
Accountability
Reports Directly To: Operations Manager
Works Directly With: Operations, Programs, and Program Performance and Quality team members
Knowledge and Experience
• Proven fluency in, and an ability to provide oral and written translation between English, Ukrainian,
and Russian languages.
• Proficiency in written and spoken English is essential.
• Ability to translate letters, reports and meetings as required.
Success Factors
The successful candidate shall demonstrate agility and curiosity in understanding the work of humanitarian
response actors, and will portray Mercy Corps as a positive and forward-thinking actor in the Ukrainian
response. S/he shall demonstrate strong interpersonal skills, will reflect the best of Mercy Corps when
communicating with program participants, team members, government and municipal representatives, and
other stakeholders. The successful candidate will be well-organized, demonstrate a keen concentration, and
appropriate cultural sensitivity when providing written and oral communication.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the
communities we serve, we empower all team members to dedicate 5% of their time to learning activities
that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment
to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking,
we are better able to leverage the collective power of our teams and solve the world’s most complex
challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives
and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best
work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and
evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We
actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger
and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal
employment opportunities are available to all. We do not engage in or tolerate discrimination on the
basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or
ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other
protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work,
whether team members, community members, program participants or others, are treated with respect
and dignity. We are committed to the core principles regarding prevention of sexual exploitation and
abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency
Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or
harassment by or of our team members. As part of our commitment to a safe and inclusive work
environment, team members are expected to conduct themselves in a professional manner, respect
local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and
values at all times. Team members are required to complete mandatory Code of Conduct elearning
courses upon hire and on an annual basis.
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