ICT Specialist - Міжнародна організація з міграції (МОМ), Представництво в Україні

Open to Internal and External Candidates

 Position Title:ICT Specialist

Duty Station:Kyiv, Ukraine

Classification:General Service Staff, Grade G6

Type of Appointment:Special Short-Term, Six months with possibility of extension

Estimated Start Date:As soon as possible

Closing Date:12 January 2023

 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

 Context: 

Under the overall supervision of the Chief of Mission (CoM) and the Resource Management Officer (RMO) and the direct supervision of the National ICT Officer and, in collaboration with relevant units at Headquarters and the Administrative Centres, the successful candidate will be responsible and accountable for ICT administration and related functions in IOM Kyiv Main and Sub-Offices.

Core Functions / Responsibilities:  

1. Administration and support of uninterrupted access to mission critical services like Intranet Portal, PRISM, SAP, MiMOSA, iGator, e-Medical, UK TB for all mission staff at different location, and ensuring effective liaison with technical counterparts for the proper functioning and availability of those systems.
2. Administration, support and installation of systems, network and software components and related updates on both ad hoc and regular bases; suggest the best possible technical solutions to achieve the required ITC standards while taking into consideration local technical constraints.
3. Support sub-offices with systems upgrades and implement IT infrastructure changes: install systems, network components and software; recommend best technical solutions to IT systems and application performance.
4. Daily administration and troubleshooting on operational IT problems and helping in finding relevant solutions, as well as periodic maintenance, repair and replacement of hardware components if needed
5. Daily monitoring and assist in administration of Mission Help Desk system based on the Global Fresh Desk Service, as well as related users account administration. Generation of reports on service and support provided. Proper Task tracking depending on the mission workload.
6. Ensure the required performance and stability of network services and servers (LAN, WAN, Internet and SAT phone connectivity, BGANs, VSAT terminals, VPN, etc.), to prevent and minimize downtime or service interruptions.
7. Administration, deploy, and support of active network equipment such as ASA firewalls, switches, and Wi-Fi networks. Deploying and administration of WiFi controller with Wi-Fi infrastructure in accordance to approved enterprise technical solutions to achieve the required ITC standards in the Main and sub-offices.
8. Assist in maintaining of telephone and Internet infrastructure in main and sub-offices. Provide IOM office with advises on efficient and reliable telecommunication solutions. Assist in administration and daily monitoring PABX and phone billing systems.
9. Daily administration and programming of PABX (telephone stations) in Main and all sub offices, support of analog and IP-phone sub systems. Providing regular and proper back up of phone stations. Maintain telephone infrastructure in main and field offices. Provide IOM office with advises on efficient and reliable telecommunication solutions.
10. Interaction with cellular and telcom operators in Ukraine, Managing and tracking of Mission Cellular providers subscriptions, SIM card registration and blocking, report generation, tariff plans optimization.
11. Tracking, communication, and interaction with Internet Service Providers. Regular monitoring of provided services and immediate communication in case of any failures. Troubleshooting of any communication issues.
12. Daily support of mission-critical servers and systems such as File Server, and SharePoint sites administration and monitoring of user accounts and profiles in AD; timely renewing of SSL certificates.
13. Provide daily assistance and training to staff in Main, RSC, Migration Health Unit (MHU) and Sub Offices of the Mission in using ITC standard software, hardware, and other equipment when it’s required. Daily troubleshooting on operational IT problems and aiding in finding relevant solutions. Provide remote technical assistance where it’s needed.
14. Assistant in overall support of online conference systems such as ZOOM and MS TEAMS. Training users on conducting of correspondent online systems and tools.
15. Assist in maintaining of telephone and internet infrastructure in main and field offices.
16. Assist in administration of Adobe Sign solution for mission critical staff, support on usage cloud-based e-signature service for send, sign, track, and manage signature processes. Assist in providing end-user trainings.
17. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education 

• Bachelor’s Degree or equivalent preferably in Computer Sciences or Programming with four years of relevant work experience.; or
• High School Degree/Certificate with six years of relevant professional experience. 

Experience 

• Experience in the area of information technology, administration and troubleshooting of the LAN, communication equipment, different databases and Windows based systems, computer hardware.
• Experience on implementation and administration of Microsoft Windows based network environment (LAN/WAN) and first level network/desktop support.
• Experience in MS SQL an asset.
• Extensive knowledge of Windows OS, O365, Azure, Windows Defender, different HelpDesk systems, Microsoft Endpoint manager Admin Center, Windows-based applications and packages, Cloud solutions, TCP/IP, DNS, Telecoms, Network Protocols, VSAT, SAT telecommunication, VPN, VoIP, MS Office, antivirus software/utilities. Graphic packages (Photoshop, Illustrator, InDesign) are an advantage.
• Knowledge and experience in PHP, Java, HTML, mySQL, web design and development of web-based office applications an asset.
• Knowledge of IOM corporate ICT tools.
• Deep knowledge of Windows based applications and systems, AD, GPO.
• Knowledge of different technical communication standards.

Languages

Fluency in English and Ukrainian is required.

Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values 

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way. 

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications on IOM Personal History Form by 12 January 2023 the latest.

Only shortlisted candidates will be contacted. 

Posting period:

From 05.01.2023 to 12.01.2023

2023-01-06T11:10:47.000 2023-01-12T23:59:59.000 Full time TELECOMMUTE Україна Міжнародна організація з міграції / МОМ