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Customer Support Manager at Competera

Competera
Київ
Full time

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Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both cutting-edge math ‘under the hood’ and for deep expertise in the pricing domain. We are now looking for a Customer Support Manager to change the way we support the customers’ everyday needs.

What you will do:
  • Manage incoming customer inquiries
  • Troubleshoot and resolve customer issues within defined SLAs
  • Seek for the best solution to address customer needs
  • Provide forehanded interactions between customers and different departments at Competera
  • Operate with Jira Service Desk, Intercom, Jenkins
  • Educate customers about Competera product
  • Support the Knowledge Base
Starter-kit needed to join the board:
  • 1 + year of Customer Service experience
  • Advanced English (written and spoken) is a must
  • Conflict management skills and maintain a professional composure
  • Strong desire to be part of a team achieving personal and company goals
  • Readiness to shift schedule (no night shifts)
Pleasant extras:
  • Experience with Jira, Intercom, Jenkins
  • Basic SQL knowledge
You’re gonna love it, and here’s why:
  • Meaningful work in an agile team, followed by continuous feedback
  • Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
  • Working hours that adapt to your biorhythm + remote workdays
  • Fair payout with regular performance-based reviews
  • Pet-friendly office in a 10-minute walk from Lukyanivska subway station
  • Paid vacation & sick leaves (20 business days each) + 15 days off
  • Paid balanced lunches and a kitchen fully-stocked with fruits & snacks
  • Corporate and sports events: we climb mountains, run marathons and simply have fun 🙂
Let’s price the world together!
Інформація про вакансію
Тип зайнятості: Full time
Опубліковано: 21 січня 2020
Актуально до: 21 лютого 2020

Competera is a Ukrainian software development company offering a comprehensive pricing platform for large retailers worldwide. We change the way retailers do pricing with Big Data and Deep Learning to help them compete with giants like Amazon and Walmart. In 2019, Competera Pricing Platform was recognized as the best price optimization solution by Crozdesk.
www.youtube.com/watch?v=6pXvpC_TLQc

Competera awards:
— “Best B2B Startup IDCEE” award in 2014
— #2 in a TOP-10 Best Startup of Ukraine 2015
— Ukrainian e-commerce awards 2017
— Ukrainian Corporate Equality Index 2017 Award
— Top 1 eCommerce Solutions Software 2019 by Crozdesk
— #2 best startup at the Startup Elevate, London Tech Week
— High Performer Winter 2020 by G2 Crowd

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