Project Assistant, Communications at IOM

Position Title : Project Assistant, Communications
Duty Station : Kyiv, Ukraine
Classification : General Service Staff, Grade G4
Type of Appointment : Fixed-term, one year with possibility of extension
Estimated Start Date : As soon as possible

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to 30,000 or more individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. Some 1200 multi-disciplinary staff members work in support of the USRAP which has an annual budget in the range of USD 200 million. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Eurasia. RSC Eurasia manages US resettlement activities in the former Soviet Union countries and Europe except for Austria. RSC Eurasia prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arrivals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the general supervision of the Project Officer, Communications, RSC Eurasia, the direct supervision of the Project Administrator, Communications, RSC Eurasia, and with monitoring and guidance from the Project Focal Point, Communications, RSC Eurasia, the Project Assistant is responsible for undertaking communications activities, with the following duties and responsibilities:

Core Functions / Responsibilities:

1. Assist with communications activities in an assigned area or areas, such as such as case consultation, the information center and/or public affairs.
2. Assist in providing efficient and effective case consultation services for individuals who appear in-person at RSC Eurasia, by providing efficient, effective, accurate, clear and courteous information to individuals during case consultation.
3. Provide information to individuals through the RSC Eurasia information center, ensuring that all communication undertaken by phone, email, through website(s) and other technological means and, if relevant, in person, is efficient, effective, accurate, clear and courteous. Assist in verifying that the information provided by the RSC Eurasia information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.
4. In close coordination with supervisors, as requested, assist with activities related to public affairs, including, as assigned, assisting with producing and distributing materials for individuals served by RSC Eurasia, RSC management, IOM, partners and donors, including print, audio, visual and online materials.
5. Update WRAPS as needed with communications-related content.
6. Undertake quality checks (QC) of communications-related data in WRAPS and other communications tools such as email systems as directed by Communications team members or supervisors. Proactively bring to the attention of supervisors communications-related backlogs or other issues.
7. Provide regular reports on the work being accomplished to the Project Focal Point, Communications, and/or supervisors and team members.
8. Undertake duty travel as needed to participate in meetings or training.
9. Demonstrate an in-depth understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants and colleagues.
10. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
11. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• High school degree or equivalent with 4 years of professional work experience.

OR

• Bachelor’s degree or equivalent from an accredited academic institution with two years of professional work experience.

Experience

• Attention to detail and ability to organize
• Excellent computer skills – Word, Excel and Internet
• Strong interpersonal and communication skills
• Ability to work under pressure with minimum supervision

Languages

Fluency in English, Ukrainian and Russian is required.

Working knowledge of Romanian, Somali, Armenian, Arabic or Dari/Farsi is an advantage.

2020-03-05T15:10:18.000 2020-03-16T23:59:59.000 Full time / Повна зайнятість TELECOMMUTE Ukraine International Organization for Migration