Senior Delivery Manager with iGaming experince at Intellias
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Dive deep into Digital! For 20 years Intellias has been developing top-tier digital solutions for the world’s leading companies, keeping them in line with the latest technology trends. Join in and provide innovations for the future!
What project we have for you
We are a fast-growing team who are developing innovative solutions for iGaming industry. Our current client portfolio includes variety of clients from streams and strong pipeline of new prospects.
What you will do
- Program Management. Managing a set of Projects which are linked to one another, in a sequential manner to attain the combined benefit. Including but not limited to managing inter-dependencies between projects, ensuring resource capacity and availability, and achieving program-level goals.
- Sales, Marketing & Account Management:
- Conducting Presale. Leading presales execution from delivery side and in close
cooperation with Sales & Marketing, Account Management - Account Management. Managing client relationship and proactively working on up and cross-sale with Account Manager (if assigned) or individually (for client w/o Account Manager assigned).
- Contract Management. Designing and negotiating SoW with client according to MSA conditions.
- Conducting Presale. Leading presales execution from delivery side and in close
- Organization, Operations & Performance Management:
- Supervising New Engagement Onboarding. Close work with a dedicated Project
Manager, Account Manager, and Presales team aimed at smooth onboarding of new Engagement into the company. - Delivery Unit Performance Management. Making sure that portfolio of projects
within given unit performs according to the company expectations (KPIs): CSAT,
Revenue, margin (GM, CM), E-RETs, Employees Attrition. - Delivery Unit Financial Management (includes Budget Management). Planning,
organizing, directing, controlling and forecasting the financial performance including utilization of funds of the Delivery Unit. - Delivery Unit Risk Management. Defining and managing risks of a Unit. Monitoring the risks of the Projects that belong to the Delivery Unit.
- Delivery Unit Resource and Operations Management. Ensuring there’s everything that is required for the Delivery Unit to operate and deliver value to the client within each project.
- Supervising New Engagement Onboarding. Close work with a dedicated Project
- Talent Management:
- Staffing Talents. Hiring talents into one’s organization using internal and external channels based on project staffing plan. Being an escalation point in case of any difficulties in staffing.
- Onboarding Talents. Ensures the onboarding process quality, and that external and internal hired employees are onboarded into the project in the most effective and efficient way.
- Developing Talents. Ensuring all the team members have their talents developed in the most effective and efficient way, mutually beneficial for both the employee and the company.
- Managing Talents Compensation. Effectively implementing employees
compensation management according to the company policies. - Motivating & Retaining Talents. Working closely with employee satisfaction and
retention indicators, as well as handling employee performance issues. - Releasing Talents. Releasing employees once the need in the project is reduced (in case of budget cuts, end of assignment, client request), or in case of forced rotation due to business needs, low performance.
What you need for this
- 5+ years of experience working in consulting or outsourcing account/delivery management;
- Strong experience and knowledge of iGaming industry;
- Experience in managing an organization of 35+ people;
- Experience in sales, pre-sales and RFP/RFI activities and processes;
- Experience working with legal documents (MSA, SOW etc) in different business models;
- Strong understanding of SDLC and methodologies; experience in design and set up of Agile and Delivery processes (SAFe, LeSS, Nexus, Scrum);
- Experience working with solution delivery and fix-price projects;
- Experience in staffing, project scheduling, risk and change management, effort estimating, software engineering practices, and improving team velocity;
- Ability to establish solid working relationships with clients;
- Excellent communication, presentation, and planning skills are necessary;
- Exceptional organizational, leadership, and stakeholder management skills;
- Self-motivated, multitasking, result-oriented a quick thinker-doer;
- Advanced level of writing and verbal English.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. We’re dedicated to cultivating a tech-savvy environment that empowers individuals to unlock their true potential and achieve extraordinary results. Our customized benefits not only prioritize your well-being but also charge your professional growth, making this opportunity an ideal match for tech enthusiasts like you.
At Intellias, we are committed to being an equal opportunity employer, fostering equity, diversity, and inclusion. We welcome and celebrate the differences of all qualified applicants. Join Intellias for a career where your unique perspectives are not only valued but crucial to our success.
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