Junior Customer Success Manager до Precoro

Precoro is a Ukrainian product-based company that empowers businesses to leverage their procurement and spending operations. We help customers from more than 80 countries around the globe to transform their purchasing experience by replacing Excel spreadsheets, paperwork, and manual processes. We work with thousands of clients; some well-known brands are Taxfix, Gorillas, and Synevo.

Over the past 9 years, we have:

🚀 Gathered 90+ incredible specialists on our team

🚀 Launched 10 large-scale integrations (including with Amazon, Slack, and Google)

🚀 Helped 1000+ clients improve purchasing operations

Everything we’ve achieved is the result of a purposeful team focusing on shared values. You can read more about Precoro’s values at this link.

👀 We’re looking for a solution-driven Junior Customer Success Manager to ensure high customer satisfaction and retention.

The position is open to take ownership over support queries to maintain the high-quality and expected timing resolution for clients.

Moreover, this individual will be a voice for customer needs within Precoro. If you believe that excellent customer experience is the key to business success, keep reading.

Our perfect candidate is a Junior — Strong Junior Customer Success Manager

📍What You’ll Do (Responsibilities)

• Become a product expert and provide professional support to customers.
• Educate new customers about the product and services.
• Respond to clients’ queries via chats/ emails (90%), video conferences (9%), and phone calls (1%).
• Analyze the support cases and transfer them to the responsible teams.
• Provide clients with the best possible solution for their cases.

📍What We Look For (Requirements)

• Proficiency in written and oral English (C1)
• Experience in a client-facing position
• Good skills in Excel
• Analytical thinking and route cause analysis
• Detail-oriented, professional, and empathic communication
• Problem-solving skills
• High level of responsibility as we work with finance-related topics.

📍Schedule:

10:00 AM — 7:00 PM UTC+2, Monday-Friday (flexible)

📍Nice-to-have skills

• Previous experience working with customers from the UK, US, and Europe.
• Basic understanding of business and finance processes.
• Knowledge of Spanish, French, or German is a plus.
• Strive for self-development and improvements.
• Willingness to adapt and work in a dynamic environment.📍 Challenges that await you:

  3 months — successfully complete onboarding and initial team integration; take over basic support cases and start successfully resolving the cases of medium complexity; show the alignment with main company’s values (ownership, responsibility, feedback, communication).
  6 months — be expert in handling medium support cases and start resolving critical support cases; suggest improvements in support processes based on customer feedback; ramp up to normal CSM productivity.
  9 months — expert in handling critical support cases + contribute actively to evolving support culture.
  12 months — be an absolute expert in Precoro’s product, business values, customers’ cases; show out-of-the-box thinking; contribute to team leadership; be lead of one of the support projects.

✏️What we offer:

• Opportunity to work with international companies from various industries.
• Trust-based management style and ownership culture.
• Open, honest, reliable, and friendly team members.
• Offices in Kyiv and Warsaw.
• Remote, hybrid, or on-site — you choose.
• Flexible paid time-off policy.
• Competitive compensation based on your qualifications.
• Compensation for additional training.
• Medical insurance (after 6 months of cooperation).

🏃‍♂️The interview process consists of:

• Intro call with our recruiter.
• Test assignment.
• Interview with the hiring manager.
• Test days
• Welcome to our energetic team! 🙌

🫶 Our HR will introduce you to the companyʼs culture. Join the Precoro team, and let’s create innovation together! 🤩

The trial period will last 3 months, after which we’ll celebrate your success and long-term journey with Precoro.

2024-08-07T10:35:25.000 2024-09-07T23:59:59.000 Full time TELECOMMUTE Україна Precoro