Client Success and LiveOps Analyst до Talkable
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Drive success for top e-commerce brands with our cutting-edge referral marketing solutions!
Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet’s Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior results to our clients. Supported by YCombinator, 500 Startups, and leading angel investors, Talkable is a profitable and growing company.
Our goal is to provide flexible technology solutions and the best customer success to enable eCommerce brands to create personalized customer interactions and boost their revenue. We are looking for a Client Success and LiveOps Analyst to help ensure the seamless operation of client campaigns and live events. If you’re passionate about data, live operations, and client success, we’d love to hear from you!
Role Overview:
As a Client Success and LiveOps Analyst at Talkable, you will be instrumental in ensuring the seamless execution of client campaigns for top e-commerce brands. In this role, you will monitor and manage key account metrics and health scores, providing actionable insights to optimize performance and enhance the client experience.
Key Responsibilities:
- Monitor, manage, and report key account metrics and health scores for specific clients to ensure optimal performance.
- Handle internal system setups, management, and optimization for client campaigns.
- Work closely with internal teams to ensure all client requests related to campaigns are efficiently fulfilled in a timely manner.
- Analyze and monitor campaign data to optimize performance, anticipate potential issues, and implement proactive solutions.
- Provide actionable insights based on consumer behavior and operational data to adapt strategies and meet changing client needs.
Qualifications:
- 2+ years of experience in a client success, operations, or similar role, preferably within the tech or gaming industry.
- Excellent communication skills (both verbal and written) for articulating insights, updates, and solutions to clients clearly and effectively.
- Strong customer service and interpersonal skills, with the ability to build rapport and maintain trust with a diverse client base.
- Analytical mindset, with the ability to interpret performance data to drive improvements.
- High level of organization and attention to detail, especially in managing campaign workflows.
- Willingness to work late hours (Kyiv time) from 1 pm to 10 pm, Monday to Friday.
What We Offer:
- Lead in Innovation: Become the leading referral marketer and drive our next growth phase.
- Enhance your confidence: Engage in projects that are personally interesting to you and contribute to your career path.
- Your Voice Matters: We value your thoughts and feedback; we celebrate innovative problem-solving.
- Talented Team: Collaborate with a talented and fun team dedicated to creating a supportive work environment.
- Transparency and Trust: Enjoy a culture of total transparency where everyone knows the company’s goals, revenue, and progress.
- Generous Benefits: Enjoy a generous stock option package, unlimited paid vacation and sick leave, and comprehensive medical/dental/vision benefits.
- Career Growth: Develop your leadership potential and expand your responsibilities as you grow with Talkable.
Ready to lead and inspire? We want you on our team!
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