Customer Support Specialist at HealthJoy
You seem a little late
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Come for the mission. Stay for the experience.
Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts a huge amount of people who use Healthcare benefits in the US.
Healthcare benefits are complex, underutilized and a mystery for most users in the USA. We’re removing that complexity. Our industry-changing technology solution puts a simplified benefits experience in the hands of users, saving them time and money.
Your impact.
- As the Healthcare Concierge (HCC) you will be responsible for processing the members’ requests (tickets). It is the highest priority to deliver the quality product within the shortest time possible. Every member should get quality care and support, be fully informed about their benefits and the best ways to use them.
- Interact with members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care.
- Partner with your leadership team, the practice administrative or clinical staff to determine best strategies to support the practice and our members.
- Communicate scheduling challenges or trends that may negatively impact outcomes.
- Provide WOW-experience to HealthJoy’s American customer base.
Your experience.
- High level of the English language (Upper-Intermediate)
- You are a great logical & creative thinking person
- Exceptional communication skills
- Ability to adaptable to frequent change
- Proven customer service skills is a huge plus
- Computer literacy
- Ability to be a real team player
- Have a high level of accountability
Role details.
- Working schedule 5/2 – 15:30 to 24:00
- 15 paid vacation days per 12 month period, 10 paid days for sick-leaves
Our rewards.
Work should be meaningful and rewarding. HealthJoy offers a robust package of employee perks and benefits including competitive compensation, corporate lunches, English lessons with a native speaker, full or partial coverage of educational events, corporate gym, and convenient office locations. We also enjoy each other’s company over wellness activities, catered lunches, happy hours, volunteer events in our local communities, lunch and learns, and ‘friendship time’ pairings.
