Customer Support Representative в DexDigital

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company – we cover the whole process from writing content and working with clients to development, administration, and marketing.

We are looking for a Customer Support Representative who attaches importance to self-realization, self-development, result-orientation, and learning, value a sense of significance in the team.
Your mission: to built up a relationship of trust with our English-speaking clients and provide them with superb customer service (We don’t have cold calling).

 What we expect from you:

• spoken and written English level no lower than Upper-Intermediate;
• desire to build a career as Customer Support Representative;
• you know how to prioritize and effectively multitask;
• you know how to work under pressure and make sensible decisions;
• you know how to get along with anyone and resolve conflicts with minimal losses;
• you can provide turnkey solutions and find the best way out in case of force majeure;
• emotional stability;

Will be a plus:

• work experience as Сustomer Support.

Here are your tasks for the first six months:

• integrating yourself within the company;
• implement the plan of the quality of customer support 85%+;
• build technical expertise in our CRM.

What else you should know:

• education is an important part of the workflow and the culture of our company;
• we are result-oriented – each team member has KPIs and +30% bonus is applied upon their fulfillment;
• we provide an opportunity to realize your potential and implement your ideas;
• we have a corporate library and speakings clubs;
• the schedule is flexible – we mix 3 shifts (7:00 – 15:00; 15:00 – 23:00; 23:00 – 7:00), 2 night shifts per week are required;
• the company provides a reimburse for a taxi to morning and from night shift and pays for 12 days of sick leave per year;
• we like to have board games together and spend active weekends;
• unlimited coffee/tea, snacks and fruits, pizza day;
• our office is located in 5 minutes walk from Palats Sporty or Ploscha Lva Tolstogo metro stations.

Send us your CV to email [email protected] or Telegram @MariaDexDigital and we will discuss the details 🙂

Full time DexDigital