Customer Support Representative at Livingston Research

Livingston Research is a young and dynamic Ed-Tech company, which has been on the market for the past 10 years.

Our mission is to provide students with educational support enabled by technology, connecting millions of students with freelancers around the world to provide help and support with any homework related issues.

We are looking for passionate and enthusiastic people, who are ready to go above and beyond for the position of a Customer Support Representative.4

Necessary qualifications:

• Excellent communication skills;
• Advanced written and spoken English;
• Ability to work night shifts (at least 2 per week) to cover our Western Markets;
• Experience working with native English speakers is a plus;
• Participation in international exchange programs is a big plus ( e.g. FLEX, Erasmus, etc).
• A desire to learn and develop.

Responsibilities:

• Interact with existing customers via text message interface;
• Advise on the order procedures;
• Provide assistance with the web interface;
• Handle complaints and issues;
• Cooperate with other teams to reach goals;
• NO cold calling involved.

We offer:

• Opportunity to combine employment with studies (flexible schedule);
• Competitive salary paid in US dollars ($600+, based on hourly rates) and performance bonuses);
• Personal performance bonuses – Sky is not the limit:)
• Friendly, professional and ambitious team with constant access to HR manager;
• Constant support from experienced Team Leaders within the team;
• Corporate outings and team-building activities several times a year;
• Comfortable, amazing office in the heart of Kyiv (5-7 mins walking distance from Universitet or Zoloti Vorota metro stations).
• Opportunity to build a career and gain an experience that will serve you in a long-term perspective;
• Non-monetary perks such as Birthday presents, rewards for good performance, holidays celebration;
• Unlimited coffee/tea, snacks and fruits, pizza Fridays;
• Bonuses for referring friends (referral program).

Ready to supercharge your career? Apply now!

If you are still hesitant, check out more about us here

Full time Livingston Research