Customer Support Representative at Attendify

RESPONSIBILITIES

• Handle and promptly resolve support requests from clients via chat, email, and phone
• Work effectively with other departments to drive issues to resolution
• Identify support tickets that are sales inquiries and hand them off to the sales team
• Write for and maintain articles in Attendify’s Help Center (knowledge base)
• Report on KPIs and provide your insights & recommendations to improve our customer support team and its processes
• Maintain a deep understanding of Attendify’s product and the event technology landscape.

REQUIREMENTS

• Strong written and spoken English
• Outstanding communication and interpersonal skills
• Ability to explain complex things in plain language
• Proactive problem-solver mindset and can-do attitude
• Rotating shifts (8am-5pm, 11am-7pm, 1pm-9pm) or evening shift (3pm-11pm)
• Weekend shift at least once a month (11am-7pm)
• Experience and passion for mobile apps (iOS & Android)

Will be a plus:

• Experience with CRM-tools and customer service software (ex. Salesforce, Groove, Intercom)
• Experience in B2B customer support will be a plus

BENEFITS

• Thousands of world-famous clients will appreciate your work
• Training program and mentorship to shorten your ramp-up time
• Work on a team of equals, we don’t waste time on bureaucracy and micromanagement
• Competitive salary & career growth opportunities
• Education: library, courses, conferences, English classes
• Equipment: MacBook Air, monitor, and accessories you might need
• Other benefits: lunches, fruits and medical insurance
• Great office located in central Kyiv

Please fill out the form to apply 🙂

Full time Attendify