Customer Support Specialist at ADA: Food&Drinks videos

The Customer support team’s main goal is to efficiently serve our growing customer base.
We are looking for enthusiastic team players with excellent English communication skills and a strong motivation to experience the international start-up culture. 
 
Profile:
You are analytical thinker, technical minded and customer oriented person with problem-solving abilities and strong customer’s needs understanding. Technical experience, as well as previous CRM experiences are a plus.

Requirements:

• Fluent and literate English, preferably with a valid international certificate;
• An experienced PC user;
• Prior customer support experience is preferable, but not a must;

Soft Skills:

• Communication;
• Listening;
• Problem solving;
• Positive attitude; 

RESPONSIBILITIES

• Handle and promptly resolve support requests from clients via chat, email, and phone;
• Work efficiently with other team members to drive issues to resolution;
• Identify support tickets that are sales inquiries and hand them off to the sales team;
• Report on KPIs and provide your insights & recommendations to improve our customer support team and its processes;
• Maintain a deep understanding of our product, and being able to clearly communicate the value and benefits of our product;

Benefits:

• Experience within a successful company on a highly competitive markets (US and EU);
• English proficiency and professional development courses;
• Negotiable compensation and schedule;
• Constant professional and career growth encouragement;

Please, submit your CV to [email protected] along with a cover letter in English, specifying “Happy Monday Applicant” as an email subject.

2019-02-14T16:02:47.000 2019-03-15T23:59:59.000 Full time TELECOMMUTE Ukraine ADA: Food&Drinks videos