Content Moderation Specialist at Patreon
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Do you believe that creators should have the ability to get paid for the value they give to their fans?
We do, which is why we’re building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.
Our user base has doubled in the last year alone, and we have paid over $2 billion directly to creators on our platform. In order to support this level of growth, Patreon is looking for a Content Moderation Specialist to join our Content Moderation team in Porto.
What you will do:
- Investigate users reported for violations of our content policy.
- When violations are found, reach out to the users and take appropriate corrective action.
- Investigate and respond to inquiries from users in areas of responsibility owned by the Content & Policy team.
- Help research and implement best practices as we build our Content & Policy team.
Skills and experience you possess:
- Bachelor’s degree
- Written and oral proficiency in English
- Able to balance empathy with skepticism while investigating potential violations.
- Interest in recording and analyzing data to find trends.
- Passion for and interest in Patreon and our mission.
- Strong communication and analytical skills.
- Identify policy gray areas and make recommendations
Projects you may work on:
- Our team is growing and scaling so these are exciting times to join us! You might be involved in and develop an expertise in specific policy verticals
What you will have the chance to learn:
- Judgment and communication skills as you balance enforcing the rules with deep empathy for creators and world class customer service.
- Encyclopedic knowledge of trust and safety responsibilities for a platform that processes payments and hosts user generated content, including: content policy enforcement, abusive users and takedown notices.
Who You’ll Work With:
At Patreon, you’ll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.
Our Core Values:
- Put Creators First. WHEN CREATORS WIN, WE WIN.
- Build with Craft. WE SIGN OUR NAME TO EVERY DELIVERABLE.
- Make it Happen. WE DON’T QUIT, WE LEARN AND DELIVER.
- Win Together. WE GROW AS INDIVIDUALS, WE WIN AS A TEAM.
