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We are looking for a competent Customer Operations Manager to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments also responsible for resolving overdue bills and collecting payments from those who owe.
Our Collection Representative should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities:-
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Requirements:-
High School Diploma or equivalent
2+ years of Customer Service Representative experience
2+ years of collections/payment experience
Microsoft Dynamics experience preferred, not required
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