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Onboarding Specialist – Customer Success at Attendify

Attendify
Київ, Ukraine
Full time

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We’re looking for a curious self-starter to join our Customer Success team. As an Onboarding Specialist, you will work with first-time Attendify clients to help ensure a successfully implemented website, registration and mobile app for their events. You will assist clients by teaching them how to effectively and strategically utilize features and add-on services offered by Attendify to align with and achieve the client’s event-related goals. The outcomes from the Onboarding Specialist’s work with each client will help to establish a strong, positive long-term relationship with Attendify, thus ensuring a smooth handoff of the client to the Customer Success Manager.

RESPONSIBILITIES
  • Work with first-time Attendify clients to help ensure successfully implemented products for their events
  • Uncover a client’s event-related goals and possess the ability to strategize with multiple different types of clients
  • Partner with Customer Success Managers to ensure a seamless client handoff after their first event is complete
  • Serve as the client’s voice internally and provide feedback on how Attendify can better serve client needs
  • Identify potential opportunities for future account development
  • Comfortable demoing products in real-time (in-person and virtually)
  • Maintain an expert-level understanding of the Attendify products and offerings
REQUIREMENTS
  • 1-2 year previous experience in a customer support, onboarding or training role
  • Strong written and spoken English (C1-C2)
  • Availability to work 1pm-9pm Mon-Fri
  • Meticulous documentation and note-taking abilities
  • Agile; able to switch gears multiple times throughout the day
  • Exemplary time-management and client-management skills
  • Passionate about technology and innovation with advanced computer skills
Will be a plus:
  • Experience working with SaaS software tools like Salesforce, Monday, JIRA/Confluence, Intercom, Zoom.
  • Well-versed with Mac OS, iOS, Android, Windows, and other OS platforms
  • Previous experience in the event industry
 BENEFITS
  • Thousands of world-famous clients will appreciate your work
  • Training program and mentorship to shorten your ramp-up time
  • Work on a team of equals, we don’t waste time on bureaucracy and micromanagement
  • Competitive salary & career growth opportunities
  • Education: library, courses, conferences, English classes
  • Equipment: MacBook Air, monitor, and accessories you might need
  • Other benefits: lunches, fruits and medical insurance
  • Great office located in central Kyiv
Інформація про вакансію
Тип зайнятості: Full time
Опубліковано: 5 березня 2020
Актуально до: 17 березня 2020

Attendify is changing the event technology landscape by empowering conference planners to create online registration, mobile event apps and data management to enhance the attendee experience. We work with thousands of events for clients like Google, Bloomberg, Amazon Web Services, Informa, Phillips, Paypal, and Harvard. Attendify in numbers:

  • 80+ team members worldwide operating as a united team
  • 11K+ events served all time
  • 2.5K+ clients, among them Google, Facebook, Bloomberg, PepsiCo, and UEFA
  • Top-5 markets: the US, Canada, UK, Germany, and Australia
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