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Technical Support Engineer – Tier 2 at Helpware

Helpware
Київ
Remote

Здається, ви трохи запізнились

Скоріше за все, ця вакансія закрита, бо вже зробила чиїсь понеділки щасливими.
Але не засмучуйтесь - у нас є що вам запропонувати!
Подивіться інші відкриті можливості на сайті

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Responsibilities:
  • Provide support via phone and emails for the application that used widely in healthcare, retail, and other industries;
  • Working with an AI platform/application that uses AI to predict workload and optimization;
  • Troubleshoot using the application;
  • Monitor integrations with other systems, system performance (CPU, memory usage);
  • Manage configurations and applications deployment on-premises (client’s servers);
  • Provide server’s maintenance (licenses, space in servers, configurations);
  • Resolving tech issues related to application customization or integrations with different platforms/software, for example, HR tools;
  • Writing support documentation, recording videos and tutorials, creating presentations, and any other self-service materials;
  • Providing us weekly reports on the issue list.
Skills and Qualifications:
  • Fluent English;
  • 1 year+ of Customer Support Experience;
  • Experience in the installation of system software like IBM WebSphere, Apache Tomcat, etc;
  • Experience of working with Java Web Application;
  • Java knowledge;
  • Experience working with databases;
  • SQL knowledge;
  • Networking – SSL certificate updates.
We offer:
  • Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
  • Competitive compensation linked to UAH/USD rate;
  • Medical and Life insurance after the trial period;
  • English classes with the native speaker;
  • Business hours: 1:00 am- 10:00 am – NIGHT SHIFT;
  • Corporate training and parties.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply!

https://www.facebook.com/helpware.kyiv.team

https://www.instagram.com/helpware.kyiv.team

By applying for this position, you agree with Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. https://www.helpware.io/

Інформація про вакансію
Тип зайнятості: Remote
Опубліковано: 30 березня 2020
Актуально до: 30 квітня 2020

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses. We are thrilled to announce that Clutch has named Helpware their number one customer care service provider of 2019!

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