Commercial Operations Assistant at The British Council in Ukraine
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The pupose of this role is to support the organisation and delivery of the B2B, B2G and B2I contracts, as well as to support the wider aims of British Council and its cultural relations mission.
Main opportunities/challenges for this role:
This role requires analytical thinking and good organisational skills. Attention to detail and a high level of professionalism ia also essential. In addition, the post holder will be expected to be pro-active and customer-oriented with excellent communication and computing skills.
Main Accountabilities:
- Administrative support with large ELT projects: monitoring milestones and prompting teachers to submit necessary paperwork in line with project plans; collating data to contribute to project reporting criteria, etc.
- Work in close cooperation with the Commercial and Business Development Manager to provide a high standard of customer service to existing B2B and B2G group and individual clients, including support in preparing commercial proposals for potential clients
- Check and report on Corporate Teachers’ pay claims
- Processing HR functions for HP Corporate Teachers (contract preparation and review, overview of completion of mandatory trainings, maintenance of HR files, etc.)
- Assisting with timetabling teachers/trainers for the courses, keeping timetable up-to-date
- Book orders / branded material orders for commercial sector courses
- Other duties as agreed with line-manager
Skills, experience and qualifications for the advertised vacancy:
Minimum / essential
- English at a minimum of B2 (Upper Intermediate) level
- Fluent Ukrainian and Russian
- University degree or equivalent
- Minimum of 1-year experience working with customers via phone, email, face-to-face
- Minimum of 1-year experience providing administrative support to an organisation and working with administrative documents
Desirable
- Experience in working with corporate customers and/or governmental institutions
- Experience working in CRM (Customer Relationship Management System)
Role Specific Skills
- Accuracy and attention to detail
- Effective communication and engagement with customers, students and teachers
- Computer Skills (Office365 applications, including proficient use of Excel)
What we offer
- official employment with fixed term contract basis
- 13th salary – annual bonus
- 14th salary as Terminal Gratuity
- Medical insurance fully paid for employees + coverage for family members (upon probation period completion)
- 34 calendar days of annual leave
- Paid sick leave, special leave for volunteering
Candidates wishing to apply should fill out the on-line application form in MyHR system.
