Customer Support Agent at HealthJoy (Kyiv)
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Your impact.
- As the Healthcare Concierge (HCC) you will be responsible for processing the members’ requests (tickets). The highest priority is to deliver a quality product, fully inform members about their benefits and the best ways to use them within the shortest time possible.
- Interact with members via telephone and chat to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care.
- Search for doctors, clinics, and other healthcare facilities that suit the members’ needs most accurately. Conduct further communication with the providers.
- Partner with your leadership team, the practice administrative, or clinical staff to determine the best strategies to support the practice and our members.
- Provide WOW experience and care to HealthJoy’s American customer base.
Your experience.
- Customer Support experience – 1+ year
- Experience in communication with customers from the USA, Canada
- Experience with calls and chats
- High level of the English language (Upper-Intermediate)
- You are a great logical & creative thinking person
- Exceptional communication skills
- Ability to adaptable to frequent change
- Proven customer service skills is a huge plus
- Computer literacy
- Ability to be a real team player
- Have a high level of accountability
Role details.
- Working schedule 5/2 – 15:30 to 24:00
- 20 paid vacation days per 12 month period, 10 paid days for sick-leaves
Our rewards.
Work should be meaningful and rewarding. HealthJoy offers a robust package of employee perks and benefits including:
Competitive compensation:
Base salary, which grows as you grow in HealthJoy. You may increase your base salary twice in 1.5 years. We also offer bonuses, the amount of which depends on the individual KPI, as well as life event bonus, bereavement support, and a complete tax compensation.
Great career growth opportunities:
You will have a chance to go through a career path from junior to the middle, and to the senior specialist, and eventually grow into a TL Deputy or TL. Alternatively, it is possible to grow horizontally, and take the position of L&D leader or QA analyst.
Healthcare:
As a company that is all about healthcare, we simply cannot leave our employees without a great healthcare benefit. We provide health insurance coverage for employees at 100% and for their spouses at 50%.
Education:
We offer English classes with a native speaker, internal and external educational events for our employees. Our Learning and Development department will give you a broad knowledge base of the American Healthcare system and cultural peculiarities.
Mental health support program:
20 sessions of personal therapy per year are available to every employee, and additional mental health lectures from the comfort of your home.
Company events:
To stay in touch with your team even during these trying times we hold happy hours, team buildings and team meetings, as well as various educational and recreational events.
Corporate presents:
Birthday and anniversary gifts, holiday gift cards, and care kits await our team members.
Remote work:
We work remotely during the quarantine period and provide all needed equipment.
HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.
