Teaching Centre Student Relations Assistant at British Council in Ukraine
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The purpose of this role:
As a member of the Teaching Centre Operations team, the post holder contributes to the smooth and efficient operational running of the Teaching Centre by performing a range of key administrative tasks, provide customer care to Young Learners aged 6 to 17 and their parents in line with Corporate Customer Service Standards, Child Protection Policy and other internal requirements and procedures as well as supporting the wider aims of the British Council and its cultural relations mission.
Main opportunities/challenges for this role:
- Working independently and collaboratively in seeking to meet the needs of a variety of internal and external stakeholders, each with their own specific concerns and interests.
- Actively participate in Teaching Centre Call-in Assistants selection, training and supervision process.
Main Accountabilities:
- Organise the supervision the Young Learners aged 6 to 17 before, during and after classes in accordance with the British Council Child Protection policy, including during break times.
- Support the Teaching Centre Operations Team and the teachers with the administration and the delivery of the Young Learner Courses and Teaching Centre events both onsite and in partner premises for e.g. Young Learner End of Year Event; Parents’ Day.
- Monitor Adult students’ activity and behaviour through myClass Online Student Booking system and provide administrative support to the Academic Team in manging student academic progress and act as a student advisory liaison.
- Support Teaching Centre Operations Team with managing and recording teacher covers on Saturdays.
- Student records administration on Young Learner online portal Learning Hub.
- To support the Teaching Centre Operations Team with the supervision of the Teaching Assistants, Ushers, PT Invigilators. This responsibility includes, but is not limited to, checking timesheets, identifying issues that need to be addressed such as punctuality and attendance and participation.
- To support the Teaching Centre Operations Team with classroom management and storage, distribution and auditing of teaching centre materials for teachers and students (young learner folders; young learner notebooks; Primary Plus magazines; myClass folders; myClass notebooks).
- Organising and controlling the processes relating to placement testing (quality checks / assurance of test procedures and materials, as well as training and organising invigilators).
- Lead on the recruitment, induction and training and scheduling of ushers / classroom assistants.
- Other administrative duties.
Skills, experience and qualifications for the advertised vacancy:
Minimum / essential
- English at C1 level
- Fluent Ukrainian and Russian
- University degree or equivalent
Role Specific Skills
Minimum / essential
- Experience of working in a team
- Experience with administrative documentation
- Financial documentation
- Accuracy/attention to detail
- Computing skills (MS Office, Excel)
- Ability to work independently and as a team member
Desirable
- Experience of working in the English Language sector
What we offer
- official employment with fixed term contract basis
- 13th salary – annual bonus
- 14th salary as Terminal Gratuity
- Medical insurance fully paid for employees + coverage for family members (upon probation period completion)
- 34 calendar days of annual leave
- Paid sick leave, special leave for volunteering
Candidates wishing to apply should fill out the on-line application form in MyHR system.
The closing date for receipt of applications is 18 August 2021.
The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteria
The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989
https://www.britishcouncil.org/organisation/transparency/policies/child-protection
