ICT Assistant at The OSCE Special Monitoring Mission to Ukraine

OSCE Special Monitoring Mission in Ukraine
Full time


The OSCE Special Monitoring Mission to Ukraine is looking for highly qualified, motivated and experienced Ukrainian professionals for the position of ICT Assistant with its Office in Kyiv. The OSCE is committed to achieving a better balance of women and men within the Organization.

Initial duration of appointment is for 12 months, subject to a subsequent OSCE Permanent Council Decision to extend the mandate of the Mission.

All qualified applicants are strongly encouraged to apply online, using the OSCE online application link http://www.osce.org/employment/.

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

For more detailed information on the structure and work of the OSCE Special Monitoring Mission to Ukraine, please see https://www.osce.org/uk/special-monitoring-mission-to-ukraine.

Tasks and Responsibilities
Under the supervision of the National ICT Officer, and overall guidance of Chief of ICT. The ICT Assistant administers and maintains the VMware, SCCM and Anti-Virus servers to provide first and second level IT support. Monitor server logs, Sentinel logs, and network monitoring tools. More specifically, responsible for the following tasks and responsibilities:

1. Technical Support

Querying and expanding existing knowledge base; investigates and diagnoses incidents (Including resolution where possible); Providing guidance to ICT Helpdesk Assistants; Assigning Tokens; Confirming and closing resolution of incidents; Handling service requests; Keeping affected users informed about progress; Preparing video conferencing system and equipment when requested; Escalating the troubleshooting process if necessary and notifies supervisor; Performing on-demand antivirus scans and cleans infected systems; Performing minor cabling works, patching;

2. Hardware and Software installation, Configuration and Upgrades

Installing, configuring and tests hardware and peripherals; installing, configuring, and testing standard and non-standard application software and software upgrading and updating both on site and through SCCM tools; Preparing resources for test environment; Executing routine tasks related to IT infrastructure; Performing quality checks on outcomes of work performed; Documents system installation, configuration procedures, and current configuration; Providing application support to facilitate effective utilization of the system; Configuring printers, plotters and multifunctional devices; Installing and removing software licenses;

3. Active Directory Administration

Creating, modifying and deleting directory objects in local Organization Unit; Providing and revoking access to the objects by request; Reporting on different aspects of Active directory;

4. SCCM Clients Administration

Configuring and deploying Microsoft System Center Configuration Manager clients, diagnosing client hardware and software problems, checking product compliance, monitoring not allowed software usage; Reporting possible system problems, identifying problems, researching potential problem solution and recommending and implementing solutions;

5. Performing other job-related duties as assigned.

Necessary Qualifications
  • Ukrainian citizenship or holding permanent resident status in Ukraine;
  • Completed secondary education, supplemented by formal studies in computer science with a diploma;
  • A minimum of four year experience in IT function in large institutions or companies, preferably in an international environment;
  • Excellent knowledge of PC hardware and peripheral, Microsoft network client operating systems;
  • Good knowledge of Microsoft Active Directory, SCCM, VMware, Microsoft Office applications;
  • Knowledge of additional office software will be a benefit (e.9. McAfee virus scan Enterprise, Adobe Products, Translators software, etc);
  • Professional fluency in English, Russian and Ukrainian languages, excellent written and oral communication skills in the mentioned languages;
  • Ability to provide technical training;
  • Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;
  • Demonstrated gender awareness and sensitivity, as well as the ability to integrate a gender perspective into tasks and activities;
  • Cultural sensitivity and judgment.
Required competencies
Core values

  • Commitment: Actively contributes to achieving organizational goals
  • Diversity: Respects others and values their diverse perspectives and contributions
  • Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles
  • Accountability: Takes responsibility for own action and delegated work

Core competencies

  • Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
  • Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
  • Planning: Works towards the achievement of goals in a structured and measured manner
  • Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
  • Initiative-taking: Proposes and initiates new ideas, activities and projects
  • Flexibility: Responds positively and effectively to changing circumstances

Managerial competencies (for positions with managerial responsibilities)

  • Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
  • Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
  • Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities
Remuneration Package
Monthly remuneration, subject to social security deductions is 1029.00 Euro/month. Social benefits will include participation in the Cigna health insurance scheme and social security / Provident Fund. Appointments are normally made at step 1 of the applicable OSCE salary scale.
How To Apply
For more details please visit the OSCE website employment section at http://www.osce.org/employment/. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link.

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds.

The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.

Інформація про вакансію
Тип зайнятості: Full time
Опубліковано: 15 вересня 2020
Актуально до: 7 жовтня 2020

The OSCE Special Monitoring Mission to Ukraine (SMM) is an unarmed, civilian mission, present on the ground 24/7 throughout Ukraine. Its main tasks are to observe and report in an impartial and objective way on the situation in Ukraine; and to facilitate dialogue among all parties to the crisis. The Mission contributes to reducing tensions and to fostering peace, stability and security. The Mission engages with authorities at all levels, as well as civil society, ethnic and religious groups and local communities. The Mission gathers information and reports on the security situation; and establishes and reports facts in response to specific incidents, including those concerning alleged violations of fundamental OSCE principles. The Mission currently foresees around 1,450 mission members spread across 10 Monitoring Teams. For additional information about the mission, please see: https://www.osce.org/special-monitoring-mission-to-ukraine PLEASE NOTE: OSCE reviews application forms submitted directly through the OSCE website. Application forms sent through other sources will not be considered.

Інші вакансії IT


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