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Senior ICT Assistant at The OSCE Special Monitoring Mission to Ukraine

OSCE Special Monitoring Mission in Ukraine
Київ
Full time

Background

The OSCE Special Monitoring Mission to Ukraine is looking for highly qualified, motivated and experienced Ukrainian professionals for the position of Senior ICT Assistant with its Head Office in Kyiv. The OSCE is committed to achieving a better balance of women and men within the Organization.

Initial duration of appointment is for 12 months, subject to a subsequent OSCE Permanent Council Decision to extend the mandate of the Mission.

All qualified applicants are strongly encouraged to apply online, using the OSCE online application link www.osce.org/employment/.

Note: Candidates who applied for the previous issuance of this post, VNSMUG01047, do not need to reapply; their applications will automatically be considered

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

For more detailed information on the structure and work of the OSCE Special Monitoring Mission to Ukraine, please see www.osce.org/ukraine-smm.

Tasks and Responsibilities:

Under the supervision of the ICT Officer Network and Server Support, and overall guidance of Chief of ICT the incumbent administers and maintains Mission’s server infrastructure, Active Directory and SCCM/Baramundi clients. Provides 2nd and 3d level support to users and IT staff, monitors server, Antivirus, Sentinel, monitoring logs and network status, takes ownership over backup. More specifically the Senior ICT Assistant is performing the following duties:

1. Servers Administration:

  • Performs backup and restore of critical data;
  • Makes sure that backup results match expectations;
  • Monitors data replication to ensure it occurs in a timely fashion;
  • Executes end-user backup and restoration;
  • Monitors Mission’s directories for capacity, availability and performance;
  • Administers redundant array of independent disks (RAID) storage;
  • Ensures that storage resources are in good working order;
  • Manages client/server storage management configurations;
  • Executes routine tasks to ensure smooth running of servers and peripherals;
  • Executes documented administration procedures for service quality assurance;
  • Configures resources for test environment;
  • Participates in production testing of storage resources; Installs patches related to server infrastructure;
  • Detects server management events and raises alerts;
  • Ensures sufficient data storage space exists for business and utility applications;
  • Executing appropriate disaster recovery procedures;
  • Manages and configures virtual server environment (vmWare vCenter);

2. Hardware and Software Installation, Configuration and Upgrades

  • Installs, configures and tests hardware and peripherals both on site and through Baramundi/SCCM tools;
  • Installs, configures, and tests new operating systems, standard and non-standard applicationsoftware and software upgrades and updates both on site and through Baramundi/SCCM tools;
  • Performs quality checks on outcomes of work performed;
  • Documents system installation, configuration procedures, and current configuration;
  • Contributes to the new system implementation in the production environment;
  • Provides application support to facilitate effective utilization of the system;
  • Performs on-demand Anti-Virus scans and cleaning of infected systems;
  • Configures printers, plotters and multifunctional devices; Installs and removes software licenses;
  • Supports processes facilitating the readiness of the production environment;

3. Baramundi/SCCM Clients Administration

  • Configures and deploys novel Baramundi as well as legacy Microsoft System Center Configuration Manager clients, diagnoses client hardware and software problems, checks product compliance, tests client network connectivity, remote transfer files to and from a client, software distribution and installation, allowed software metering, monitoring of not allowed software usage;
  • Reports possible system problems for rapid resolution, dentifies problems, researches potential problem solution and recommends and implements solutions;

4. Active Directory Administration

  • Creates, modifies and deletes directory objects in local Organization Unit;
  • Provides and revokes access to the objects by request;
  • Initiates password change procedure;
  • Creates scripts and templates to automatize routine tasks and queries;
  • Manages, administrates and troubleshoot group policies;
  • Reports on different aspects of Active directory;

5. Technical Support

  • Queries and expands existing knowledge base; Investigates and diagnoses incidents (including resolution where possible);
  • Provides guidance to ICT Helpdesk Assistants;
  • Provides support in a complex incidents;
  • Resolves and recovers assigned incidents;
  • Confirms and closes resolution of incidents;
  • Handles service requests;
  • Keeps affected users informed about progress;
  • Prepares video conferencing system and equipment when requested;
  • Escalates the troubleshooting process if necessary and notifies supervisor;
  • Performs minor cabling works, patching;

6. Performs other job-related duties as assigned.

Necessary Qualifications:

  • Ukrainian citizenship or holding permanent resident status in Ukraine;
  • Completed secondary education, supplemented by formal studies in computer science with a diploma;
  • A minimum of six years of experience in IT function in large institutions or companies, preferably in an international environment;
  • Ability to provide technical training;
  • Excellent knowledge of PC hardware and peripheral, Microsoft network client operating systems and Microsoft Active Directory; Baramundi, SCCM, McAfee virus scan Enterprise, Checkpoint Endpoint Security, VMware, Microsoft Office applications; Knowledge of additional office software will be a benefit (e.9. Adobe Photoshop, Adobe acrobat, Translators software, etc);
  • Professional fluency in English, Russian and Ukrainian languages, excellent written and oral communication skills in the mentioned languages;
  • Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;
  • Demonstrated gender awareness and sensitivity, as well as the ability to integrate a gender perspective into tasks and activities.

Remuneration Package:

  • Monthly remuneration, subject to social security deductions is 1176.00 Euro/month.
  • Social benefits will include participation in the Cigna health insurance scheme and social security/ Provident Fund.
  • Appointments are normally made at step 1 of the applicable OSCE salary scale.

How To Apply:

For more details please visit the OSCE website employment section at www.osce.org/employment/. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link.

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds.

The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.

Інформація про вакансію
Тип зайнятості: Full time
Опубліковано: 26 червня 2020
Актуально до: 17 липня 2020

The OSCE Special Monitoring Mission to Ukraine (SMM) is an unarmed, civilian mission, present on the ground 24/7 throughout Ukraine. Its main tasks are to observe and report in an impartial and objective way on the situation in Ukraine; and to facilitate dialogue among all parties to the crisis. The Mission contributes to reducing tensions and to fostering peace, stability and security. The Mission engages with authorities at all levels, as well as civil society, ethnic and religious groups and local communities. The Mission gathers information and reports on the security situation; and establishes and reports facts in response to specific incidents, including those concerning alleged violations of fundamental OSCE principles. The Mission currently foresees around 1,450 mission members spread across 10 Monitoring Teams. For additional information about the mission, please see: https://www.osce.org/special-monitoring-mission-to-ukraine PLEASE NOTE: OSCE reviews application forms submitted directly through the OSCE website. Application forms sent through other sources will not be considered.

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