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The Sales Operations Manager role is responsible for keeping things running as smoothly and efficiently as possible behind the scenes. This role is crucial to the success of the sales team. Specifically, the SOM is responsible for reporting, CRM optimization, and improving the sales processes.
Requirements
Must have 5-7 years of operations and sales experience
Must have EdTech and startup experience
Must be proficient with Salesforce and have used Asana and Slack
Is a strategic thinker and quick decision maker
Enjoys creating systems and processes, and fine tuning them
Must be data driven and can use data to understand and solve problems
Must be productive and comfortable in a remote first environment, working in a fast paced environment with ambiguity
Understands the difference between good data and bad data and is laser focused on data integrity
Proven excellence in prioritizing projects and meeting deadlines and goals
Extremely organized and detail oriented
Strong analytic skills and proficiency in spreadsheets
Is happy being behind the scenes and focusing on all the details to keep the team performing at its best
Areas of Ownership
CRM management:
Owns SalesForce and CRM optimization, suggest improvements, navigates support, manages any consultants or engineers on a project management basis, and troubleshoots issues or sees that they are resolved in a timely manner by support or consultants
Trains new team members on how to use Salesforce
Managing the Sales Process:
Manages the remote / part-time lead generation team
Make sure each stage of the sales process is defined and that there is documentation for the team to reference, and everyone on the team is clear on the process
Fine tunes the above processes, always striving for efficiency and productivity
Managing the Sales Data:
Set up and maintain sales dashboards in Salesforce by rep for accurate real time updates on team members performance
Set up and maintain weekly KPI reports
Make sure that the sales division is measuring the right metrics and that all of our data is clean (targets to come from Director of Partnerships)
Must have
Experience with EdTech
Experience at a Startup
Benefits
Workspace equipped with MacBook Air.
Paid sick leaves. Medical insurance.
Flexible PTOs. 20 workdays of vacation per year.
English classes and constant communication with native speakers.
Growth support: biweekly 1:1s, personal growth plans, performance reviews, mentorship.
Woolf is a global collegiate higher education institution. Our mission at Woolf is to increase access to world-class higher education and ensure it is globally recognized and transferable. We are the first global, collegiate higher education institution, and qualifying education organizations may apply to join the institution.
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