Customer support manager at Sleeper

Loyalty team provides support and care to clients all around the world. With our attention to customers’ needs, we have a direct influence on many processes; from production to delivery to customers’ homes, making us a crucial part of Sleeper’s success.

You will:

• Provide the best customer service in all interactions with customers
• Develop and maintain positive customer relations and satisfaction
• Manage all customer requests including emails, messages, calls (in English, Ukrainian, Russian) and comments in social media
• Collect customers feedback and insights
• Participate in the improvement shopping experience
• Participate in the development loyalty program
• Work with all other departments and production team

You have:

• Proficient in written English
• Excellent verbal and written communication skills
• Customer service experience in any industry
• Strong critical thinking skills
• Excellent attention to detail, self-managed
• Passion for the Retail industry and great service
• Love to the Sleeper’s spirit

We offer:

• Office location — Podil
• Working Hours: 10−18
• Trial period — 3 months
• Vacation and Sick Leave compensation
• Salary and KPIs
• Corporate English Courses
• Employee discounts on company products
• Health insurance

Send your CV and brief cover letter in English

https://sleeper.peopleforce.io/careers/16203/applicants/new

Full time / Повна зайнятість Sleeper