Customer Support Specialist (Remote) at Talkable

Join the Talkable team and help us to make our referral programs even better!

Talkable is the leading referral marketing platform, helping e-commerce businesses acquire new customers and increase sales through powerful Refer-a-Friend campaigns. Our mission is to spread innovation and help great companies grow. Talkable is changing the way e-commerce companies acquire and retain customers, through one of the most powerful marketing tools – referrals. The company builds refer-a-friend programs that allow businesses to acquire new customers through the endorsement of their friends and family, shared via email, SMS, and other social channels.

We’re looking for one more cool person to join our Customer Success Team.

We offer:

• Work in American product IT-company, the leading referral marketing platform. You will work with cool Worldwide brands from all over the world. Our portfolio has more than 120 well-known companies.
• Enjoy the culture of total transparency. At Talkable everyone knows company goals, revenue, and progress across all departments.
• Make your voice to be heard. Everyone is open to ideas and feedback at Talkable.
• Surround yourself with really talented peers.
• Learn something every day. English lessons, books, paid online courses are only a small part of the list.
• Be well-paid and become a part of the generous stock, unlimited paid vacations and sick-leaves policies, flexible working hours.

Responsibilities:

• You will be the first point of contact for customers that reach out to us via our support channels (email, chat) and manage a queue of inbound tickets, ensuring timely and thorough responses.
• Proactively identify and resolve documentation and knowledge gaps and inefficiencies to create an excellent self-help experience.
• Maintain knowledge base articles and ensure information is up to date as well as add new documentation as new features and functionality are released.
• Take ownership of issues and seek out a resolution, working with other teams and escalating issues as needed.
• Develop a deep understanding of Talkable’s product and integration capabilities.
• Be a customer advocate by translating customer feedback into specific product requirements for the product team so that we can improve the Talkable platform to better solve our customers’ challenges.

Our requirements:

• Upper-Intermediate English (both written and spoken).
• At least 1 year of experience in the Account Management role or any other role within the Customer Success.
• Excellent client-orientation and analytical skills.
• Masterful ability to deal with a large number of tasks at a time.
• Ability to work at late hours (Kyiv time):
  – Mon, Fri: from 1 pm to 10 pm
  – Tue, Wed, Thu: from 3 pm till 12 am.

Please, submit your applications (and attach CVs) only in English.

2021-03-01 2021-03-31T00:00:00+03:00 Full time / Повна зайнятість TELECOMMUTE Ukraine Talkable