Sales Knowledge Management Specialist at iDeals

iDeals is a fast-growing product company specializing in secure business collaboration software. Our company is recognized as the highest-rated and customer-centric in a secure business collaboration market. iDeals’ products are used by more than 100,000 companies and 500,000 users all over the world.

In 2021 iDeals got an impressive 53% YoY revenue growth and we are looking forward to making even more in 2022. That was possible due to an increased number of customer-facing roles in sales that joined us internationally among other reasons. To support our further growth we are looking for a Sales Knowledge Manager to continue the development and support of knowledge and information management activities related to the Sales Department.

In this role, you will be a part of a Sales Knowledge Management team and you will work directly with our customer-facing colleagues all over the world, such as Account Executives, BDMs, and CSMs. Your main objective in this role will be to ensure a continuously high level of their knowledge (product, procedures, sales techniques, etc.) via onboarding, upskilling, and describing relevant business processes.

WHAT YOU WILL BE DOING:

• Knowledge Management (70%):
• Describe business processes (work instructions, manuals, how-to’s, etc.) on a regular basis
• Create and conduct quizzes and courses with the aim of assurance that knowledge is outlined, adopted and used
• Knowledge gaps and the need for additional training are identified
• Manage the process of updates issuing (in accordance with the procedure)
• Track knowledge usage and efficiency
• Participate in cross-functional process to update knowledge items

• Execute onboarding plan
• Arrange additional training on gaps found by Quality Assurance Unit / on-demand
• Manage training and examination materials
• Work with LMS and Knowledge Base
• Contribute to the development and manage a process of regular upskilling/competence development and/or maintenance

WHAT YOU SHOULD HAVE:

• 2+ years of experience in sales (sales ops, pre-sales, etc.), customer success and\or customer support
• Excellent English (C1-C2)
• Good understanding of value-based selling, preferably in B2B
• Experience in describing business processes and\or developing manuals\ instructions\guides\playbooks\how-tos
• Ability to express ideas, thoughts, and questions in a simple, concise, and structured manner (orally and in writing)

• Experience in implementation of knowledge management (or related) systems and processes

WHAT WE OFFER:

• Top-market compensation
• The environment with hyper-growth potential and opportunities for your career development
• Unlimited budget for your professional learning and development activities
• Budget for home office setup
• High-end laptop and monitor – based on your working needs
• Budget for additional IT equipment
• Reimbursement of co-working space expenses
• Medical insurance with flexible coverage
• 20 business days of paid time off
• Paid health-related time off
• Extra wellbeing benefits: compensation of sports, yoga, mental, and other health and wellness-related activities
• Full transparency and alignment between your and company goals
• Thoughtful, qualified, diverse, and motivated team members
• Strong company culture and values that are genuinely supported by the team
• Corporate events, holiday celebrations, team building activities

2022-06-14 2022-07-23T00:00:00+03:00 Full time / Повна зайнятість TELECOMMUTE Україна iDeals