Service Delivery Specialist at DAI Global, LLC

About DAI

DAI is a global development company with corporate offices in the United States, the United Kingdom, EU, Nigeria, Pakistan, and Palestine and project operations worldwide. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. DAI works on the frontlines of global development. Transforming ideas into action—action into impact. We are committed to shaping a more livable world. DAI and its employees are committed to confronting racism and holding ourselves accountable for positive change within the company and in the communities, cultures, and countries in which we live and work.  DAI is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. DAI upholds the highest ethical standards. We are committed to the prevention of sexual exploitation, abuse, and harassment as well as other ethical breaches. All of our positions are therefore subject to stringent vetting and reference checks.

DAI is seeking qualified candidates for full-time Service Delivery Specialist position in Rivne, Odesa to join USAID Governance and Local Accountability (HOVERLA) Activity’s team.

Applications will be accepted until 06 May 2023. Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application. Only shortlisted candidates will be contacted in response to this job advertisement.

Project Background

DAI Global LLC is implementing the U.S. Agency for International Development (USAID)-funded Governance and Local Accountability (HOVERLA) Activity, based in Kyiv with project activities across Ukraine’s regions and communities. The HOVERLA Activity will build upon accomplishments and progress made to complete the necessary legal framework for decentralization and support Ukraine’s advance to self-reliant local governance.  It supports the operation of newly consolidated communities, improves services delivered to citizens, and advances citizen engagement and confidence at all levels.  HOVERLA has three primary objectives:

• Objective 1:  Ukraine’s system of local self-governance is increasingly institutionalized and effective;
• Objective 2:  Subnational government achieves greater self-reliance; and
• Objective 3:  Citizen’s participation and influence is increased in local governance processes

To support these initiatives, DAI seeks qualified candidates to fulfill HOVERLA’s goals.

Position Overview:

The Service Delivery Specialist will ensure that the HOVERLA interventions in the targeted areas and the fulfillment of expected activities and results as detailed in annual work plans are achieved and that goals are met.

Position Duties and Responsibilities

The Service Delivery Specialist will be responsible for, but not limited to, the following tasks:

• Provide capacity development and consultative support to consolidated territorial communities (CTC) of respective Oblast in the field of municipal services and municipal management to perform new tasks and functions delegated from national level.
• Provide consultations, organize training and other capacity development activities for CTCs of targeted oblast to support municipalities with management of public investment projects in the sphere of waste management, water supply, renewal services, recycling, sustainable mobility and transport, climate change.
• Deliver timely, detailed, and accurate updates on oblast-based activities that inform trip, activity, weekly, quarterly, annual, and final reports, the annual work plan, and other deliverables.
• Contribute to the HOVERLA policy analysis.
• Assist in the development and review of deliverables as requested.
• Identify and contribute to success stories and good practices as required by USAID.
• Maintain regular contacts and good working relations with different stakeholders on the regional and local level.
• Provide technical input on oblast/rayon and CTCs profiles.
• Assist the Regional Office Team Lead in facilitating effective decision-making at subnational level.
• Participate in regular meetings with the HOVERLA Kyiv team to discuss technical, administrative, and other issues as requested.
• Oversee the field work done by the program and the grantees and ensure that lessons learned are cycled back into the program’s future work planning.
• Communicate and cooperate effectively with the colleagues in the Regional Office.
• Liaise closely and regularly with colleagues in the other regional offices to contribute towards overall coherence and coordination of work.
• Collect quality data for the MEL plan for quarterly and annual indicators.
• Other activities as required by Regional Office Team Lead.

Qualifications

• A bachelor’s degree in the field of economics, engineering, energy, public administration, or other relevant fields.
• At least 7 years of relevant and progressively responsible experience, including some management and/or supervisory experience, related to the design and implementation of capacity development measures for municipalities dealing with the preparation of the public investment projects at the municipal level preferred.
• Experience in designing capacity development measures in at least one of the following spheres would be considered a strong asset: waste management, water management, sustainable mobility and transport, climate change.
• Outstanding working knowledge of ITC technologies and computer applications (e.g. MS Office).
• Working knowledge in English language preferred.
• Strong organizational skills and goal driven professional
• Work experience with USAID or other international organizations is an asset.
• Good project management skills.
• Strong communication and negotiation skills.
• Customer and service-oriented attitude is an asset.