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The British Council in Ukraine, a leading international cultural organization, is recruiting a full-time Corporate Services Officer (Operations Coordinator for corporate courses within Teaching).
The purpose of this role: The Corporate Services Officer (CSO) co-ordinates the details of service delivery execution for corporate contracts and leads on financial management and customer care duties towards our corporate clients from the B2B, B2G and B2I sectors.
The postholder is involved throughout the customer journey from the initial signing of contract through the delivery stages and finishing with the organisation of end of course customer reports and feedback. This is then followed by further engagement with the client and the cluster Sales Account Manager on future agreements and details of repeat and/or new business.
Liaising effectively with Operations and Customer Service teams locally and regionally, the CSO will engage frequently with contracted corporate clients to ensure delivery standards are maintained and the financial management of each contract is carried out compliantly and to agreed deadlines.
The role is a critical one as the postholder leads the back-end processes once sales opportunities have been closed with our growing number of corporate clients.
Main opportunities/challenges for this role: The corporate sector has been one of the more resilient sectors in terms of continued demand for training since the onset of the pandemic. To better meet this demand, we have broadened our range of quality products and now provide a mix of solutions to clients in keeping with the changing demands of young professional workers and their employers.
Main Accountabilities:
Finance and Resource management
Customer Support
Service and product delivery support
Relationship and Stakeholder management
Managing self and others
Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards
Skills, experience and qualifications for the advertised vacancy:
Role Specific Skills
Essential
Desirable
What we offer
Candidates wishing to apply should fill out the on-line application form in MyHR system.
The closing date for receipt of applications is 5 February 2024.
The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteria
The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989
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