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Readdle is a pioneering force in the personal productivity space on Apple devices, having shaped the landscape since 2007. Our mission is to empower individuals and teams with innovative technology, enhancing their efficiency and creativity. We are dedicated to crafting exceptional mobile and desktop experiences for those who aspire to achieve more.
Customer Support Specialist contributes to keeping Readdle customers happy and satisfied with our products – Calendars and Scanner Pro.
We are looking for a person who is keen on productivity, enthusiastic about talking to customers and can read between the lines. Support Specialist is a liaison between customers sharing their experience and expectations about the products and the developers who are open to feedback and are continuously working on bringing improvements and innovation into the app.
The job is a great opportunity to learn about the development process of apps, to gain knowledge about different factors influencing the quality and rating of a product. Continuous communication with mostly English-speaking customers will be useful to enrich communication and writing skills.
Customer Support Team Working Schedule
We have a full-time schedule. Each team member has 5 workdays and two days off per week. As our schedule provides 7 days/week coverage, our team divides into two crews. One part of the team works from Tuesday through Saturday and the other one from Sunday through Thursday.
On Monday through Friday our team works in two shifts:
Day shift: 9:00 – 18:00 (10:00 -19:00) – 9 hours including paid 60 minutes lunch;
Afternoon shift: 16:00 – 00:00 – 8 hours without lunch.
On Saturday and Sunday, we work on day shifts only – 9:00 – 18:00 (10:00 -19:00).
Each employee has 2-3 afternoon shifts during working days. Our work schedule is fixed, It means that our employees work the same shift every week. Nevertheless, there is a necessity to rotate day and afternoon shifts between the teammates once or twice a year taking into account product updates, workload, seasonality, etc. Please note that the Customer Support Team works on Ukrainian Holidays. We have an additional 9-10 days off (equal to the number of public holidays in a given year) instead.
Here is an example of the current schedule for clarity:
Sun: 9:00 – 18:00
Mon: 9:00 – 18:00
Tue: 9:00 – 18:00
Wed: 16:00 – 12:00
Thu: 16:00 – 12:00
Fri: day-off
Sat: day-off
What you’ll do:
About you:
How to apply: please submit a cover letter explaining
What you will get at Readdle:
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