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Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Mercy Corps’ Ukraine response seeks to meet the needs of vulnerable Ukrainians and conflict-affected people where they are: in Ukraine, Poland, and Moldova. Through partnerships with local civil society organizations, we aim to reach 500,000 vulnerable people with multi-purpose cash assistance, resilience programming, agricultural programming, and other humanitarian support, and protection services across the three countries.
The Program Performance and Quality (PaQ) Team works across all Mercy Corps’ Ukraine Response programs and many departments to improve and ensure a high quality of delivery. This team consists of a Community Accountability Reporting Mechanisms (CARM) Team, Monitoring, Evaluation, and Learning (MEL) Team, a team of technical advisors, and the Program Standards Team, which this position will be a part of.
The Data Protection and Management Senior Officer (DPMSO) will work on three dedicated work-streams; 1) ensuring program quality as it pertains to data flows and management in SharePoint and other platforms, 2) verifying and improving data protection across Mercy Corps’ Ukraine Response, and 3) supporting teams with Data Protection and Management related issues as needed alongside the relevant regional teams.
The primary function for the DPMSO will be to support the Ukraine Response by providing guidance and support for data protection and management, programming, coordination, and development in conjunction with the local and regional ICT Teams. This includes SharePoint administration and support on related M365 platforms. The DPMSO’s secondary responsibility will cover data protection and management for the entire Ukraine Response. S/he will have oversight of the updating and distribution of effective data storage policies, program filing and archiving systems, standardization, and capacity building and behavior change related to data usage and protection. The DPMSO will work with relevant local, regional, and global teams, such as IT, Program Standards, and the Global M365 Teams, to refine and implement these policies and systems. Finally, the DPMSO will support program, department, and support function teams in understanding and adhering to Data Protection and Management standards.
S/he will be aware of good data management practices and be passionate about data protection and privacy. S/he will have oversight of the Mercy Corps Program Management Minimum Standards (PM@MC) function by working closely with the Program Management Senior Advisor and ICT Team to advise team members on best practices for program management filing and permissions, in line with our program management standards, as well as regulator and donor requirements. The Data Protection and Management Senior Officer will work collaboratively with all team members to support the proper usage and documentation for their work. S/he is highly motivated, an effective communicator, self-driven, and able to move forward complex ideas with limited daily support and direction. S/he is able to work remotely with internal and external stakeholders to achieve common objectives.
1. Data Management
2. Data Protection
3. Risk Management
4. Quality Management
5. Communication & Coordination
None. Autonomous role.
Accountability
Reports Directly To: ICT and Information Security Coordinator, Ukraine
Works Directly With: IT Teams, Director of Programs, Program Managers, Grants Officers, MEL and CARM Departments, Finance Director, Operations Director (and associated Managers), Gender and Protection Advisor, Global M365 Teams, and Global Data Protection Teams
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
Any skills you have gained through education, volunteering, or life experience that are relevant for the position will be considered. Please explain transferable skills and how they apply to this position in your cover letter or during your interview.
Required Knowledge & Experience
Preferred Skills & Experience
The successful Data Protection and Management Officer will have exceptional IT skills and experience, in order to provide technical support across the entire Ukraine Response. S/he will also have proven experience with cross-cultural teams and will possess a high level of adaptability and be able to adjust to the constantly changing working environment. Prioritizing, problem solving, ability to seize opportunities, patience, and attention to detail are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. This role will be strongly encouraged to pursue a certificate in the GDPR Data Protection field.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
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