Скоріше за все, ця вакансія закрита, бо вже зробила чиїсь понеділки щасливими.
Але не засмучуйтесь — у нас є що вам запропонувати!
Подивіться інші відкриті можливості на сайті.
Readdle is a pioneering force in the personal productivity space on Apple devices, having shaped the landscape since 2007. Our mission is to empower individuals and teams with innovative technology, enhancing their efficiency and creativity. We are dedicated to crafting exceptional mobile and desktop experiences for those who aspire to achieve more.
“PDF Expert is the lightweight, powerful viewer your Mac needs” – Cult of Mac
“Goodbye Preview, hello affordable PDF editing on Mac.” – MacWorld
“One of the best apps to handle or edit PDFs on your Mac.” – Beautiful Pixels
PDF Expert Support Specialist is a liaison between customers sharing their experience and expectations about the product and the developers who are open to feedback and are continuously working on bringing the improvements and innovation into the app.
We are looking for a person who is keen about productivity products, enthusiastic about talking to customers and is able to read between the lines. The job is a great opportunity to learn about the development process of apps, to gain knowledge about different factors influencing the quality and rating of a product. Continuous communication with mostly English-speaking customers will be useful to enrich communication and writing skills.
Customer Support Team Working Schedule
We have a full-time schedule. Each team member has 5 workdays and two days off per week. As our schedule provides 7 days/week coverage, our team divides into two crews. One part of the team works from Tuesday through Saturday and the other one from Sunday through Thursday.
On Monday through Friday our team works in two shifts:
Day shift: 9:00 – 18:00 (10:00 -19:00) – 9 hours including paid 60 minutes lunch;
Afternoon shift: 16:00 – 00:00 – 8 hours without lunch.
On Saturday and Sunday, we work on day shifts only – 9:00 to 18:00 (10:00 -19:00).
Each employee has 2-3 afternoon shifts during working days. Our work schedule is fixed, It means that our employees work the same shift every week. Nevertheless, there is a necessity to rotate day and afternoon shifts between the teammates once or twice a year taking into account product updates, workload, seasonality, etc. Please note that Customer Support Team works on Ukrainian Holidays. We have an additional 9-10 days-off (equal to the number of public holidays in a given year) instead.
Here is an example of the current schedule for clarity:
Sun: 9:00 – 18:00
Mon: 9:00 – 18:00
Tue: 9:00 – 18:00
Wed: 16:00 – 12:00
Thu: 16:00 – 12:00
Fri: day-off
Sat: day-off
What you will get at Readdle:
Дякуємо!
Тепер редактори знають.