Account Manager at Alcor

ALCOR is a growing tech company that offers an all-in-one-place solution for tech product companies to build their software R&D centers from 0 to 100 developers in LATAM and Eastern Europe.
Our clients: People ai, Grammarly, BigCommerce, Ledger, Sift, and many others.

We are looking for an Account Manager to become a trusted partner for Alcor customers by representing their interests and providing high-level EoR services.

What tasks await you:

• Building and maintaining strong, long-lasting trusted relationships with US and European portfolio of clients.
• Operating as the lead point of contact for all customer matters representing their interests and ensuring WOW service provision, including signing Agreements and discussing terms of cooperation, legal onboarding/ offboarding of contractors and employees, payroll administering, coordinating hardware purchase and delivery process, office/ coworking rental, medical insurance provision, preparing financial reports & budgets, IT market overview.
• Coordinating cross-department cooperation for solving client requests.
• Participation in internal company activities (preparing pre-sale materials, budgets, presentations, letters, cooperation with 3rd party providers, etc.)

Our ideal candidate:

• Has 1+ years of experience (will be a plus in positions such as Client Manager, Account Manager, Customer Success Manager, Project Manager, or others related to cooperation with clients).
• Customer-oriented. Able to identify and effectively meet customer needs, exceed customer expectations, and provide WOW service.
• Upper-Intermediate level of written and spoken English.
• Analytical mind and experience in making calculations and data analytics in Excel.
• Quick learner. There will be a lot of new information and non-regular requests to work with.
• Result-oriented and striving for ongoing professional growth.

What you’ll gain by joining us:

• Development. We have an English Speaking Club, a reading club, regular trainings, management trainings, and useful information sessions.
• The team. You will work with a friendly team of professionals who will share their experience and knowledge with you. From your first day at work, you will have a mentor who will assist you with adaptation.
• Working conditions. Salary — pegged to the USD exchange rate, flexible work schedule, paid sick leave, vacation, and days off. We work remotely, but we have a cool office where we can meet. 🙂
• Corporate culture and mission. Our values — focus, fun, self-development, openness, and the “wow” effect. We’re on a mission to empower great tech companies to save the world by making access to tech talent as simple as possible.

We will be glad to meet you!

2024-09-05T12:55:50.000 2024-09-14T23:59:59.000 Full time / Повна зайнятість TELECOMMUTE Ukraine Alcor